Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. Here at Rethink Mental Illness and Mental Health UK we are a passionate group of people and are driven to make a difference.

We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We understand the importance of drawing on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employers, campaigning organisations and service providers that reflect the diverse communities we support as leading mental health charities.

We have an excellent opportunity for an Advice & Information Officer to lead the way to a better quality of life for everyone affected by severe mental illness by providing advice by phone, email and webchat. The post holder will also work to produce information on a wide range of mental-health related issues including treatment and care, the Mental Health Act, the Equality Act, the Care Act, medication, welfare benefits, and carers’ rights. You will enable people affected by mental illness to be more able to solve their problems through:

• A better understanding of their situation
• A better knowledge of their rights
• Increased knowledge of the support available

Our Advice and Information Service provides advice and information aimed at enabling people affected by mental illness to have an improved quality of life. This includes people living with a mental illness, their carers, friends and relatives as well as mental health professionals and employers. In the longer term we aim for our service to have a positive impact on the well-being of the people who use it. We also use knowledge gained from advice work to improve mental health policies and practices which impact on the lives of people affected by mental illness.

More information can be found in the job description.

What we are looking for:

• experience of working in a role providing holistic advice
• excellent communication skills
• ability to explain complicated processes in a calm, concise, logical style both verbally and in writing.

You may also have:

• experience of working with people with mental illness in order to understand the complex issues involved for service users and families living with severe mental illness. This could be gained via paid work, volunteering or personal experience.
• experience of writing or reviewing information resources in Plain English.

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.

• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

The Recruitment Advisor looking after this role is Sylwia Kraska-Pakulska. If you have any questions about the position, please feel free to drop her an email at