Job description

If you're passionate about the design and function of the built environment, find beauty in and want to protect the natural environment, and want to work with others that feel the same, join our team! LaBella's multi-disciplinary team of architects, designers, engineers, managers, and environmental scientists work every day to make our world more functional, beautiful, and safe.

LaBella is an employee-owned firm with annual accolades for workplace culture, growth, ethics, and philanthropy. We cultivate each employee's growth, expand our expertise, and bring out the best in every client project.

Job Overview
We are currently hiring a Service Coordination Analyst in LaBella's Program Management Services Division within our client's Workforce Management & Resource Planning in the Elmira Service Center Office.

The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.

The Service Coordinator is responsible for monitoring, coordinating and supporting all customer service requests to ensure the delivery of superior customer service and accurate measurement of company goals versus achievements. You will manage the workflow of the new service installations, service upgrades and relocations, and appointment scheduling and work directly with the local Manager of Regional Operations, Line Supervisors and the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction.

Responsibilities

• Perform a wide range of assignments and resolve problems independently without close supervision.
• Ability to anticipate upcoming responsibilities or needs and use initiative appropriately.
• Development, implementation, and auditing of all controlled documentation: drawings, procedures, drawings and other document under revision control.
• Perform and document basis data analysis functions.
• Process documents for revision and approval.
• Monitor the distribution and reconciliation of process or reference documents, administer the Engineering Change Request/Order, and coordinate the preparation and review of change requests.
• Develop detailed reports and conclusions on a reoccurring to ad hoc basis.
• Perform other duties as required.
• Gain knowledge of policies and procedures related to the new service process
• Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services.
• Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, The Service Coordinator is responsible for monitoring the Customer Service Guarantee and
• Appointment process, to remove barriers and/or roadblocks.
• Lead role for electric operations for all applicable MPUC disputes and inquiries promptly and professionally.
• Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues.
• Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
• Participates in emergency storm restoration efforts.
• Works to enhance the communication of policies and procedures to our contractors
• Learn SAP WMS Management System

Qualifications

• 5-10 years of related experience in a customer service, customer focused construction or technical setting
• Lesser experience in combination with related Associates or Bachelor's degree will be considered.
• Effective written communicator
• Effective verbal communicator
• Attention to Detail
• Able to Multi-Task
• Self-Motivated
• Ability to process data
• Ability to present findings and develop recommendations

Benefits
Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

• Flexible Work Schedule
• Health/Dental Insurance
• 401k Plan with Employer Match
• Short & Long Term Disability
• Profit Sharing
• Paid Time Off
• Leadership Development Program
• Fitness Reimbursement
• Tuition Reimbursement
• Referral Bonus Program
• Wellness Program
• Team Building Events
• Community Service Events

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

LaBella is committed to facilitating a culture where diversity, equity, and inclusion are respected, valued, and celebrated by implementing thoughtful, practical, and innovative strategies that support our employees and serve the communities in which we reside. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. LaBella Associates will not be responsible for any fees arising from the use of resume submitted by recruiting professionals or agencies that do not have a current placement fee agreement with LaBella Associates. All initial communication with recruiting professionals or agencies must go through human resources.

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