Job description

Job Introduction

Act as a subject matter expert in core business applications used across the Card Factory Group. Investigate and resolve complex application related incidents and problems, working alongside other IT Teams. Implement functional application changes and releases aligned to the application roadmap and in accordance to agreed processes, ensuring availability, capacity, performance and security levels are maintained. Advise and educate the business on best practise use of the applications.

Main Responsibilities

• Provide 3rd line support for key business applications across the Card Factory Group
• Work with wider business and Technical Operations Team to ensure appropriate levels of capacity, availability, security and continuity is in place for all application components.
• Document and implement functional changes to key business applications
• Work with Testing Team and help coordinate user acceptance tests for new application releases to ensure the application functions as required and new functionality is in line with expected benefits
• Identify application requirements / improvement opportunities
• Work with the wider business, third parties and wider IT Team to build and implement new business solutions including data transformation and system integrations
• Collaborate with the broader IT team and third parties on new systems, changes and issues
• Assist in the training of users on key business applications supported by IT and produce training material where required
• Train users on the new operation of systems and provide support, including creating and maintaining user guides and other training materials.
• Manage environments in collaboration with wider team across all systems for development and testing

The Ideal Candidate

• Excellent customer service
• Motivated individual with a positive ‘can do’ attitude
• Excellent analytical, problem solving and communication skills
• Works well under pressure with the ability to multi-task
• Proven experience in an application support role
• Hands on experience with software analysis, testing and technical documentation
• Working knowledge Enterprise business software applications i.e. MS Dynamics AX, SAP
• Understanding of database technologies (MSSQL, SSIS, SSAS) including excellent working knowledge of creating, analysing and refactoring of SQL queries.
• Understands programming concepts and has the ability to read and understand what functionality a piece of code provides
• Ability to distil technical information to a non-technical audience
• Exposure to and understanding of: EPOS Systems (PCMS Vision Commerce Suite desirable)

ERP Systems (Microsoft Dynamics AX (2009 /2012), OneAdvanced (OpenHR & OpenPeople))
Systems Integration and Data Transformation Platforms (Dell Boomi, SSIS)
Ecommerce Platforms (Sales Force Commerce Cloud)
Reporting Technologies (SSRS, Power BI)

• Capable of operating in a fast paced, changing environment;
• Flexibility to work outside of core hours when required, to support the IT team in resolving major incidents and implementation of changes
• A full clean driving license is essential as travel between group sites is required;

Job Type: Full-time

Salary: From £50,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• WAKEFIELD: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your salary expectations?
• This role requires regular weekly travel to our Wakefield office, please only apply if you are able to commute to Wakefield. Thanks
• Do you have proven experience in an application support role?
• Do you have hands on experience with software analysis, testing and technical documentation?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in WAKEFIELD

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