Business Support Administrator - Newcastle
Job description
The UK Health Security Agency are looking to hire a Business Support Officer to provide day-to-day administrative support to the Health Protection Team, whilst maintaining working relationships with a variety of stakeholders both internal and external to the organisation, and undertaking project support for the wider team.
The role is inclusive of, but not limited to:
- Manage a high volume of inbound and outbound telephone enquiries.
- Manage and monitor a high-volume inbox, responding and escalating enquiries in a timely and professional manner.
- Data Input of confidential information.
- Ensure that all associated administration duties are carried out in line with company procedures.
- Support wider colleagues to ensure efficient services within the team.
- Work independently on a hybrid basis, with travel to the Newcastle office 1/2 times per week.
Personal Specification:
- Significant experience in a fast paced administrative & call handling role.
- Comprehensive knowledge and regular use of Microsoft Office Applications including Outlook, Word, PowerPoint, Excel and video conferencing software.
- Good verbal and written communication skills including the ability to produce effective and clear written communications to both internal and external stakeholders.
- Detailed approach to work and able to work within a framework to complete tasks independently to a very high and accurate standard.
Office Location:
Newcastle-upon-Tyne
NE1 8QH
This is a short-term role, with an immediate start contracted until 31st March 2023, with further possibility of extension.
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