Want to make a real difference? You couldn’t be in better company.

We are recruiting a Call Centre Operative to join our Call Centre Team based at Truro Health Park.

Reporting to our Support Services Manager, this position will suit a candidate who has previous experience working in a call handling environment and is looking for a new exciting and rewarding opportunity.

Responsibilities will include (but are not limited to):

• Ensuring, where possible, that patients who meet set criteria receive an appointment or telephone triage call within 24 hours and are allocated appointments within a reasonable distance from their home/holiday address
• Ensuring all calls are dealt with speedily and effectively in a professional manner
• Dealing with queries from the general public regarding the availability and cost of dental services, ensuring the advice given is relevant and obtained from up-to-date sources. This includes providing those callers with the contact details for our own routine private dental care service
• Providing administrative office support to the Support Services Manager and other members of the Smile Together Management Team to ensure that a comprehensive service is provided
• Providing support to colleagues in all Smile Together dental clinics in relation to the dental patient appointment system
• Being an ambassador for the company’s vision, mission and values and demonstrating related behaviours

Our package includes:

• Salary £20,861 per annum (our standard full-time contract is 37.5 hours per week excluding breaks)
• 27 days paid annual leave plus bank holidays each year

• Access to company pension
• A dedicated training package to support your professional development via our Smile Together Training Academy
• A friendly support network with an induction colleague assigned to assist your transition to our company

• Workforce benefits package*
• Outstanding work life balance in a beautiful part of the country
• Opportunity to become a shareholder* and have a genuine voice in our employee-owned business
• Opportunity to engage in community-based oral health improvement projects – for example, see more about our support for coastal communities and Health for Homeless Cornwall at https://smiletogether.co.uk/our-impact/community-and-social-impact/

• Conditions apply

We’re a committed and friendly team that puts our people and patients first – it’s never been a more exciting time to join us in providing a valued dental service in Cornwall and the Isles of Scilly.

Please see our Job Description and Person Specification for more details and, if you think this is the role for you, simply download and complete our application form and either email it to joinus.smiletogether@nhs.net or apply online here (remembering to attach your completed application form). Previous candidates need not apply.

Application deadline – 19th January 2023 (by 5pm)

Interviews & assessment centre will be held on – 25th January 2023