Call Centre representative

Full Time
London
Posted
Job description
  • Gain new skills in a fast-paced environment
  • Join a diverse team

About Our Client




A large call centre based within the centre of London who is partnered with several global brands, offering out-sourced services in order to promote efficiency and great customer service assistance.

Job Description

As a call centre representative, you will be:

  • Identifying customers' needs, clarify information, research every issue and providing solutions

  • Managing large amounts of inbound and outbound calls in a timely manner

  • Build sustainable relationships and engage customers by taking the extra mile

  • Meet personal/team qualitative and quantitative targets

The Successful Applicant

The successful call centre representative has:

  • Previous experience in a customer support role

  • Strong phone and verbal communication skills along with active listening

  • Ability to multi-task, set priorities and manage time effectively

  • Ownership to effectively solving customer issues, complaints and inquiries

  • keeps customer satisfaction at the core of every decision and behaviour.

What's on Offer

Competitive salary and additional benefits!

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