Reports to: Food & Beverage Duty Managers and Head of Visitor Experience, Sales & Events
Location: Sage Gateshead

Working hours: Casual contract, flexible evening and weekend work required including over the Christmas period

Salary: SCP 14 – 16, £7.16 - £9.79 per hour + 12.07% holiday pay

About Sage Gateshead

We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.

We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist development programme provides local artists with the opportunities they need to develop a career in music. We support young people to make music in our building and in the wider community through programmes such as In Harmony Newcastle Gateshead.

We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and that’s where you come in…

About you

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, then we would like to hear from you.

About the role of Food & Beverage Team Member at Sage Gateshead

Our F&B Team members are key parts of our visitor experience team. All F&B Team Members are direct representatives of Sage Gateshead; offering a welcoming, warm and professional service to our audiences and visitors. You will work across our F&B outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You will also work on our prestigious conferences and external hire events. Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.

Your responsibilities:

Operational Duties

• Work as part of the Visitor Experience and FOH Team to deliver excellent customer service
• Serve customers efficiently and appropriately, with a professional and warm manner
• Make drinks, including barista coffees when required [training will be provided]
• Operate table service for food and/or drinks as appropriate
• Work in tandem with the kitchen team to deliver efficient food service
• Ensure you are aware of allergens in any food/drink served. If you are in doubt refer queries to the on[1]duty manager immediatly
• At all times comply with licensing law and internal policy pertaining to the sale and service of alcohol. If you are in doubt refer queries to the on-duty manager immediately
• Upsell and recommend products where appropriate
• Prep all outlets for service, and ensure that all outlets are correctly cleaned down at the end of each service run
• Ensure that your service area is kept clean and tidy throughout service and opening hours
• Proactively look for opportunities to enhance visitors’ experience during their time at Sage Gateshead
• Ensure that cash handling is completed in accordance with agreed policy and procedure
• Adhere to the correct uniform standards
• Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure
• Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure
• Comply with all food safety and hygiene measures
• Proactively ensure that all back of house and front of house areas are clean and tidy at all times

General

• Develop an excellent knowledge of Sage Gateshead’s programme and audience
• Adhere to all Health & Safety protocols
• Adhere to GDPR guidelines
• Any other duties as reasonably requested of you in your role

Our commitment to your development

At Sage Gateshead, we’re always learning. Through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role. This may be through gaining a qualification, on-the-job training or learning within your team.

We provide you with training in areas such as health and safety and safeguarding when you start work, and you’ll receive annual refreshers.

Every staff member is on their own training and development journey. You’ll work closely with your manager to identify what your journey will look like at Sage Gateshead. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

Diversity, Equality, and Inclusion

At Sage Gateshead, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.

Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

For example, we would love to hear from you if you:

• Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism
• These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
• We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and vulnerable adults

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Our application process

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine!

If you have any questions about the role or the application process, please contact Lois, HR Coordinator at recruitment@sagegateshead.com