Job description

Recruitment Advertisement

POSITION

Cemetery & Administration Officer

CONTRACT TYPE

Permanent

PART TIME/FULL TIME

Full time

BAND AND SCALE POINT

Band 4 SCP 7-11

SALARY PER ANNUM

£22,369 to £24,054

SERVICE AREA

Law and Democracy

Brief overview

Oadby and Wigston Borough Council is looking to recruit a Cemetery Administration Assistant to administer the Cemetery and allotment functions of the Council.

We are looking for someone who can accurately administer all the clerical support for the Council’s Cemetery function including liaising with the Sexton, allocation of graves, eligibility for burial, entries in the burial register, deeds, headstones, relevant permissions required and resolution of complaints and queries.

The individual will require a sympathetic approach, tact and diplomacy when engaging with Funeral Directors and members of the public at a sensitive time, in particular when dealing with complaints and queries.

This is a varied role and also includes remotely administering the Council’s pay and display parking machines to ensure that the machines are operational and resolve income receipt issues and dealing with Council Parking complaints and queries including first stage penalty notice appeals in the absence of the Car Parking Administrator .

To apply for this role you must complete our online application form https://myaccount.oadby-wigston.gov.uk/service/OWBC_Job_Application_Form (CVS will not be accepted)

If you have not heard from us within 14 days of your application, please assume on this occasion your application has not been successful. Feedback will not be provided at this stage of the recruitment process

CLOSING DATE FOR APPLICATIONS: Monday 5thDecember 2022 @ 12:00 midday

Interview Date : TBC

JOB CONTEXT:

1. To administer the Cemetery and allotment functions of the Council.

2. To receive public enquiries face to face, by email and telephone, and deal with them promptly.

3. Promote and maintain a culture which places customers first and aims to deliver a high standard of service.

4. Work in line with the Council’s Vision and Values to promote a culture which aims to deliver a high standard of service by working together to exceed our customer expectations.

MAIN DUTIES ANDRESPONSIBILITIES:

To accurately administer all the clerical support for the Council’s Cemetery function including liaising with the Sexton, allocation of graves, eligibility for burial, entries in the burial register, deeds, headstones, relevant permissions required and resolution of complaints and queries.

To ensure the accurate maintenance and update of the Cemetery Management System, and written cemetery records.

To liaise with Funeral Directors and cemetery staff to ensure a professional service is provided.

To deal with cemetery complaints and queries from members of the public

In the absence of the Car Parking Administrator to remotely administer the Council’s pay and display parking machines to ensure that the machines are operational and resolve income receipt issues.

In the absence of the Car Parking Administrator to deal with Council Parking complaints and queries including first stage penalty notice appeals.

To deal with all aspects of allotment administration.

Receive enquiries and complaints by telephone, face to face or email, logging all enquiries and following up with relevant Officers as appropriate.

Raising orders and logging goods received notices on Integra.

Undertake other allocated administrative work from the Corporate Asset Manager.

RESPONSIBILITY FOR RESOURCES:

1. The post holder will be required to ensure that any data systems under his/her control are kept secure and properly managed.

KEY FUNCTIONAL LINKS WITH:

Internal: All employees and sections of the Council

External: Funeral Directors, Residents of the Borough the General Public, other Local Authorities, external suppliers and consultants, and other external bodies, partnerships and organisations as required.

WORKING CONDITIONS & ENVIRONMENT

1. The post is situated at Council Offices, Station Road, Wigston, Leicestershire LE18 2DR. However, you may be required to work from other sites and places within the Borough, where your professional attendance is required.

2. The post holder may be required, on occasion, to work outside normal working hours to attend meetings, or on other occasions when your professional attendance is required.

ADDITIONAL REQUIREMENTS

1. This job description outlines the main duties of the post but does not exclude other duties, which may need to be undertaken to ensure the efficient operation of the department. Other duties required will be consistent with those listed above and appropriate to the title and grade of the post.

2. Ensure equality of opportunity for all people, in service provision and in employment, and to work in a non discriminatory manner in accordance with the Council’s Equal Opportunities Statement.

3. Comply with the provisions of the Data Protection Act 1998, the Computer Misuse Act 1990, the Human Rights Act 1998 and the Freedom of Information Act 2000, or any amendment or any statutory re-enactment thereof at all times.

4. To take all necessary steps in order to ensure that information acquired through their employment or contained within the Council is kept confidential.

5. This job description is a record as at the date below. Any changes to the job description will be carried out in consultation with the post holder, who will be expected to participate fully in such discussions. It is the Council’s aim to reach a mutual agreement to reasonable changes but if this is not possible the Council reserves the right to implement reasonable changes to the job description after consultation with the post holder.

6. Carry out all duties outlined above in accordance with all Council policies and procedures.

7. To carry out any additional duties (as and when required) outside of the post holders duties to assist the Council in the operation and promotion of its business.

Qualifications and Processional or Vocational qualifications

Essential

GCSE Grade ‘C’ or above in Maths and English (or equivalent)

Desirable

Customer care training

Relevant experience and knowledge

Essential

Good IT skills with a knowledge of a range of different computer packages e.g. Word, Excel and PowerPoint etc

Ability to demonstrate initiative

Desirable

Local Government experience

Skills and Abilities

Essential

Well organised with the ability to work to tight timescales.

Demonstrates a high level of accuracy and attention to detail attention to detail.

An understanding of the need to deal with customers sensitively and to keep information confidential.

Confident at handling complaints

Able to compose straightforward responses to queries and complaints by email or letter.

Attitude and Motivation

Essential

Able to respond positively under pressure

Able to demonstrate a proactive approach when working towards achieving individual and team targets

Flexible and receptive to new ideas and ways of working

Willing to undertake further training as required.

Job Types: Full-time, Permanent

Salary: £22,369.00-£24,054.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Gym membership
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Wigston Magna

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