This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.

Purpose of the Role

The role of Centre Administrator is pivotal to the success of the Centre Management operation as this person will need to ensure that there is close liaison between all on- site parties, including security and cleaning personnel. To ensure the smooth and efficient running and promotion of the Swan Centre. The role will also provide a similar but remote support to Arena Park, Coventry.

Key Responsibilities

• To take charge of reception including meeting and signing in visitors to the management suite as well as dealing with telephone calls and general correspondence.
• General administrative tasks including filing and maintaining stationery stocks
• Deal with all ad hoc general enquiries and help build the relationship between tenants, contractors and Centre management.
• With the assistance of the Operations Manager at Arena Park, ensure that all Savills operational processes and procedures are adhered to, and significant documents loaded to datastation/compass
• Receive commercialisation and charity booking enquiries, and together with Operational Manager, arrange licensing and invoicing and make sure the appropriate insurance/documentation is in place for all traders and charities.
• A main point of contact for Park Watch. He/she will maintain tenant exempt lists and deal with customer correspondence re parking
• Maintain customer compliment/complaint schedule

Accounts

• Responsible for Commercialisation Income Reconciliation

General

• To Assist the Operations Manager/ Area Centre Manager
• To undertake the production of reports, letters, emails, memos, faxes, etc., as requested from Centre Management.
• To assist the Centre Management in any aspect of PR and marketing, mall income or other commercial aspects of the scheme. These duties might include for example, the co-ordination of mall income providers or marketing consultants or even help in organizing events, tenant’s meetings etc. Saturday/Sunday attendance may be required on event days to ensure smooth running.
• To work with Centre Management in Developing and maintaining good working relationships with all tenants, partners (where appropriate) and local authorities related organizations.
• To ensure a high level of customer care is achieved and maintained in the role of Customer Service Champion to all on site personnel including contractors.
• Gathering of information and data for reports as and when required
• To update and maintain all relevant information and statistics accordingly.
• Keeping Health & Safety documentation up to date and entered on systems

• Under instructions from Centre Management to ensure that all periodic reporting to the client, letting and managing agents is undertaken on a regular basis is in an agreed professional manner.

• To assist the Centre Management in meeting and improving internal and external KPIs.

There is a requirement for flexibility in the hours worked.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organization.

Skills, Knowledge and Experience

• Driving Licence would be preferable
• Team leader / supervisory role experience
• Experience of working remotely without supervision

Job title

Centre Administrator (Part-Time)

Site Name and Location

The Swan Centre, Yardley

Working Hours

20 hours/week

Salary

£13.50/hr