Job description

The role will be pivotal in the delivery of very high standard of customer satisfaction within the International & Private Patient Service. The post holder will need to ensure amongst others that the patient’s journey is smooth and seamless by liaising with various stakeholders. These would include the consultant body here at King’s, the core UK and International Insurance companies, Foreign Embassies, other Private Hospitals, including those in the independent sector and the various Diagnostic Departments across the Trust.

The role will facilitate the various private clinics for approximately 200 consultants from various specialities, offering excellent administrative support in order to ensure that all clinic lists run efficiently at all times. The post requires someone with a broad skills base in this highly sensitive and pressured environment, where the post holder will deal not only with administrative and financial matters but, also, may have to deal with compassionate and pastoral issues. This key position requires a calm and mature individual who is able to multi-task, work to strict deadlines and can exercise tact and discretion at all times.

The post holder will be required to work closely with the Inpatients Co-ordinators, liaise with the various services providing Care Groups across the Trust, as well as the other functions within the Private Patients Unit to ensure that billing is done accurately and on a timely basis.

• Meet and greet
• Communication with consultants, referring GP practices, medical/private secretaries with respect to patient referrals
• Organising Clinical notes and clinic scheduling for a large number of consultants from various specialities
• Facilitating the effective running of all clinics, working closely with Departments within the Trust/external bodies to arrange diagnostic tests

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history, and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

• Obtain clinical notes prior to clinic dates, ensuring that requests are made to the medical records department or the respective medical/private secretaries at least 24 hours in advance.
• To receive and welcome all users of Private Out-Patient Services in the Guthrie Clinic, in accordance with the agreed Customer Care Standards.
• Register patients, ensuring that we’ve obtained and verified all photographic identification produced.
• To ensure that all patients sign a respective ‘letter of undertaking’ in line with Trust policy and procedure. This is a prerequisite for all attendances and is in addition to verifying financial status of patients.
• Book clinic appointments and confirming in writing, as required, ensuring that all outpatient bookings are recorded on the relevant computerized database.
• To schedule all outpatient clinics on the relevant computerized database.
• To ensure that all private outpatient personal details are registered on the Trust’s database (PIMs) and the Trust’s accounting database (Compucare). To ensure also that financial details are obtained and recorded on Compucare and that all information is checked and updated at each clinic attendance.
• Apply the take home drugs protocols for all patients awaiting private prescriptions to be dispensed. Raised relevant invoice and secure payment.
• To print daily outpatient clinic lists for each respective Consultants, and provide a copy to reception areas and emailing/fax list to consultants prior to appointments.
• To contact various Consultants/GPs, Private Secretaries and patients via phone, resolving various queries that may arise.
• To ensure adequate supplies of printed stationery, including ‘new note’ packs and private prescription pads are available within the Clinics.
• Patient and consultant reminder service – ensuring that all patients/consultants on a clinic list have been sent a text reminder at least 48hrs prior to clinic date.
• To maintain an efficient and effective manual filing system, as required
• May be required to chaperone patients in the absence of a nurse.
• Ad hoc cover for reception desk due to staffing issues

bottlesandcaps.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bottlesandcaps.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, bottlesandcaps.com is the ideal place to find your next job.