Job description

JOB OPPORTUNITY with the Glenview Park District:

Customer Experience and Event Assistant

(Part time / year round)

Glenview Community Ice Center

“Recreate” a better life with a career in the field of Parks & Recreation!

JOB SUMMARY

In this role, you will be responsible for providing a high-quality front-line customer experience to patrons and assisting with facility special events, rentals, and parties.

OTHER DUTIES INCLUDE

• Greet walk-in visitors and direct patrons to rinks, locker rooms, and events.
• Develops relationships with customers and patrons, providing high-quality customer experience and proactively exceeding their expectations.
• Builds understanding of facility operations and scheduling to assist with facility rental requests.
• Answer phone calls and questions about the facility, website, registration, programs, events and rentals.
• Provides program information and registers participants for programs.
• Checks-in and/or processes POS transactions for skaters on freestyle sessions, public skate, open hockey, drop-in dryland training, rentals, and walk-in bumper cars.
• Processes freestyle transfers, submits cancellation requests, and troubleshoots concerns that may arise.
• Sets up supplies and equipment for public skate, freestyle, parties, and special events.
• On-site assistant for special events, birthday parties, bumper cars, and other programs as assigned.
• Assists with general office supplies and lost and found inventories and cleaning.
• Balances daily work deposits (cash, checks, credit cards) and prints daily cash journal at end of shift.
• Responds to emergencies following EAP.

QUALIFICATIONS

The best candidates will have:

• At least 2 years’ experience in customer service, events, or recreation.
• An outgoing, friendly, enthusiastic personality and team player.
• The ability to multi-task, prioritizing customer needs and job duties.
• Outstanding communication skills both in person and over the phone.
• Computer skills essential.

SCHEDULING & PAY

This is a year-round part-time position, working 20-25 hours per week, including some nights, weekends, and holidays as required. Schedule will include three weekday shifts, Monday-Friday, (typically between 8:30-5:30p) and one Saturday shift (typically between 8a-3p). Target hiring range is $15-18 / hour depending on qualifications and experience.

BENEFITS

Employee would be entitled to Park District facility discounts and usage benefits, flexible hours, and IMRF benefits.

HOW TO APPLY

Visit www.GlenviewParks.org– click on “Jobs”

If interested, please apply early! Recruiting and interviewing will begin immediately!

The Glenview Park District is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Schedule:

• Weekend availability

Work Location: In person

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