Job description
Location: Home Based
Salary: £22,652 + £3,000 bonus potential
Hours: 37.5 hours, fully flex between Monday-Sunday 8am-8pm (on a typical 6-week rota you’ll work a 50/50 early/late split and 2.5 weekends on average)
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.
Say goodbye to the daily commute and hello to a full-time contract with overtime and bonus opportunities. We will support you in setting up your home office and provide you with all the training and learning opportunities to enable you to be at your best.
What will you be doing?
Do you have a passion for delivering great customer service and maintaining relationships? As a Customer Service Adviser in our Billing team, you’ll be responsible for supporting our new and existing customers with a wide range of customer service queries.
In this role on average you’ll take 30 calls per day that typically last no longer than 20 minutes, you’ll deal with queries mainly regarding our customers bills and be empowered to identify opportunities where additional products may benefit the customer. Our ultimate goal is to deliver exceptional customer service and ensure we start the customer journey off the right way, but there are bound to be some challenging conversations in this role so it’s up you to be resilient and handle objections as well as maintaining that great level of service and solving queries in a timely manner.
Who are we looking for?
- Excellent communication & listening skills
- Ability to build rapport quickly
- Keen attention to detail including a very high standard of spelling, punctuation, and grammar
- Motivated, engaging, and able to work under pressure whilst maintaining a positive attitude
- Passion for delivering the best customer service
- Confident in using multiple computer systems at once
- Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct – treating everyone with respect and understanding
- Customer Service experience is desirable
In order to be successful in this home-based role there are some minimum requirements that you would need to commit to:
- Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:
- Min Download speed – 10Mbps, Min Upload Speed – 5Mbps
- Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection.
- You will need a desk and suitable chair to work from comfortably and professionally.
- You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business.
What’s in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
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