Role - Customer Service Advisor (Full-time)

Location – Leeds LS15 8GB

Salary - From £20,800

• £250 upon passing probation successfully

Proposed start date early 2023

About Us

Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, with 20 years’ experience, helping over 600,000 patients in England manage their NHS repeat prescriptions from request through to delivery. Our aim is to further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams- “come and join the rocket ship”- CEO Mark Livingstone.

Role

To support and provide the best customer care to all our patients, ensuring an efficient and convenient ordering process. You will be skilled in calls, emails and web chat; contributing towards our 5* Trust Pilot rating.

This is a demanding position with several key skills and processes to learn in an environment where your quality and productivity are measured and targeted.

Responsibilities

• Assisting customers with a wide range of enquiries regarding their accounts and orders

• Taking ownership of customer issues to see it through and make sure that they get resolved

• Working with key teams across the business (Surgery, Dispensing, Dispatch, Pharmacist teams) to resolve any customer queries through to resolution

• Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service

• Accurately administrating customer account details using our core system (CDB) as well as use of Excel, Outlook

• Responding to customer enquiries across several platforms (Calls. Email, Live Chat & Social Media)

• Working a variety of back office processes to deliver our services

• Ensuring that workplace remains fun, relaxed and friendly!

Skills

• Numerate

• IT literate (used It systems and is quick to learn)

• Ability to use Excel at intermediate level

• Demonstrate drive, initiative and proactivity in role

• Proven ability to work both as part of a bigger team and individually

• Ability to prioritise and organise tasks and workload

• Strong communication skills (verbal and written)

• Display high level of accuracy

• Experience of working in a pressured environment, delivering against tight deadlines

What we will offer you

• 25 days annual leave increasing with service plus bank holidays
• Brand new head office at The Springs, with discounts on leisure facilities close by.
• Contributory pension
• Employee discount site. Plus 25% discount on staff health and beauty purchases
• Social events throughout the year
• Free onsite parking and refreshments as well as a Cycle to work scheme
• Employee Assistance Programme (includes Online Health and Wellbeing Resource)

Key Words: Customer Service Advisor, Contact Centre Agent, Call Centre Advisor, Customer Service Representative

What are you waiting for? Apply today!

Applicants must be able to prove they have the Right to Work in the UK

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