Job description
Together we are Trusted to Serve Scotland.
At Scottish Water we strive to put our customers at the heart of everything that we do. We understand that the services we provide are essential to our daily lives. When our customers need a helping hand, we ensure we have the right people to confidently manage all issues to a successful resolution.
We want our customers to be able to contact us through a variety of different communication channels including telephone, email and social media. As a customer service advisor you will be the first point of contact for our customer’s water and waste water enquiries.
Essential Skills, Knowledge & Behaviours
We will train you on everything you need to know about our services, but we’re looking for enthusiastic, positive individuals who are natural at providing an excellent customer experience.
-
You will need the ability to work in an organised, professional manner, providing high levels of customer service in all verbal and written communications.
-
You must be able to deliver strong communication skills and have the flexibility to work efficiently, both as part of a team, and individually.
-
You will be required to effectively and concisely answer customer queries with good spelling and word choice.
-
You must be able to react calmly, and be able to assess situations with both understanding and objectivity; showing patience and professionalism in any scenario.
-
You must be able to demonstrate empathy for the customer and be able take responsive action to resolve customer queries.
-
Alongside a great telephone manner and proficient IT skills, you will need to be comfortable using social media platforms including Facebook and Twitter.
-
Through accurately recording customer information, you will be required to demonstrate critical thinking skills, by checking relevant historical information, and using our systems to allocate resources.
-
Knowledge of the water market is essential. An understanding of how the water market works is imperative.
-
You must have previous experience using and understanding the Central Marketing Agency.
-
You must be proficient in the use of Microsoft dynamics.
Salary Range - £21,053 - £25,000 - Please note that this role is being offered as part-time and the salary will be adjusted to suit.
The Closing Date for Applications is Friday 16th of December 2022
Do you have any support needs?
Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us
here
with the vacancy reference number in the subject line so we can work with you to support you throughout your application.
Working at Scottish Water
Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.
We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.
Next Steps
Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.
For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:
SWRecruitment@scottishwater.co.uk
As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 6 months of their start date.
bottlesandcaps.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bottlesandcaps.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, bottlesandcaps.com is the ideal place to find your next job.