Customer Service Advisors (2 Positions) - Full time equivalent salary of £26,354 per annum

Job Role

We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.

You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Location Details

The role will be based in our Sevenoaks Office however we offer a flexible approach to hybrid working.

Application Information

We will only consider applications submitted with a full CV and completed supporting statement.

For an informal discussion please contact Paige Thurston, Customer Service Team Leader, paige.thurston@wkha.org.uk

One position is for 37 hours per week and the other is 25.5 hours per week - please indicate your preference on your application.

We will be assessing and reviewing applications as they are submitted.