• Customer Service Manager
• Wakefield

About Our Client

Page Personnel are pleased to be working in partnership with a leading national business who manufacture products within the consumer space. They are now looking to appoint a new Customer Service Manager to join them at their offices in Wakefield, and will support them with their long term growth objectives

Job Description

• Provide the Customer Service team with clear guidance and support throughout daily operations
• Provide the team with regular training, development & 1-2-1's
• Take ownership of any escalated customer issues, aiming to resolve in a timely manor
• Create and implement the CS strategy for the business, working with key internal stakeholders to ensure objectives are achieved
• Review the Customer Journey across all touch-points, ensuring process and procedures are fit for purpose and provide a positive experience for customers
• Work closely with internal departments including sales, manufacturing and logistics to ensure a collaborative approach is taken to supporting customer
• Create MI reports and present to the senior management team to highlight CS performance
• Implement new process and procedures where required to both improve efficiency and the customer journey
• Work closely with manufacturing and logistics to ensure lead times and delivery dates are accurate
• Drive performance across the customer service function including enquiries, customer orders and aftercare

The Successful Applicant

• Customer Service Manager within an SME (manufacturing, logistics, supply chain or product led business)
• Proven record of driving performance across a team
• Excellent communicator
• Extensive stakeholder management skills
• Ability to interpret and analyse data
• Customer Focused

What's on Offer

The opportunity of Customer Service Manager will join a leading national business at their offices in Wakefield. The role has excellent links to the M1 and M62, with candidates across Wakeifeld, Leeds, Bradford, Huddersfield and Sheffield, encouraged to apply.The role offers a salary of between £35,000 & £45,000 dependent on experience along with an attractive benefits package