Job description
Civica works in partnership with Canterbury, Dover and Thanet Councils locally to provide Customer Service, giving advice and support to local residents and visitors on a variety of services.
Civica is a ‘can-do’ organisation; honest about what they do and how they conduct ourselves – and always proud of our services and people. Civica strive for excellence and value their staff- they offer flexible working arrangements and a range of benefits- they are recognised as Gold (standard) in 'Investors in People' and Top 25 in the Glassdoor 2019 Employees Choice Best Place to Work.
Due to expansion of the service and internal promotions, Civica are currently looking for people with strong communication skills and a commitment to providing a high standard of customer service to join their friendly team. The role is predominantly telephone based, however there is the potential for dealing with people face to face and via email and social media later on. Previous knowledge of council services is not necessary as full training is given however previous experience of working in a busy Customer Service environment is essential.
Civica are looking for people who can work from one of our local offices if required (by prior arrangement), however they offer flexible arrangements for working either in an office, from home or a combination of both for the right candidate.
A standard DBS check is a requirement for this role.
For an informal discussion about the role please contact Jo Read on 01227 862000.
To apply please click the following link to the Civica webpage: https://apply.workable.com/civica-uk-ltd-1/j/D91515B7AC/
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