Job Title

Customer Service Representatives

Ref #

7753

Location

Newcastle

Department

General Insurance Operation Management 2 - Newcastle

Business Area

Customer Assist - Newcastle

Working time

Full-Time

Date Published

07-11-2022

Customer Service Advisor

Newcastle

Basic Salary: £20,500 - £21,500

Start Date: 9th January 2023

Do you have customer service experience gained in either a face to face or contact centre setting?

Are you looking to work a diverse and inclusive employer where you can be your true self and given the tools and opportunities to get on in your career?

If so, we’d love to tell you more about what makes us all tick – and what that could mean to you as part of the team.

Due to business growth, we are looking to add talented people to the friendly General Insurance team based in Newcastle. You will be able to help customers decide on the right actions on a wide range of insurance products and services from a comprehensive portfolio that includes motor, health, home, pet, and dental ranges. For the right people this is a unique opportunity to build a successful career within financial services.

Using your excellent listening and rapport building skills gained from retail, hospitality, leisure, or a call centre environment, you’ll receive inbound calls from customers and provide an outstanding customer experience. By taking responsibility for each customer, you’ll use your own judgement to resolve queries appropriately – but don’t worry, full training will be provided so that you can do your role effectively.

With a start date of 9th January 2023, you’ll work on a 5-week rotation between the hours of 8am - 8pm which only includes 1 full weekend.

In return you will receive a competitive salary ranging from £20,500 - £21,500 and a broad choice of benefits including Colleague Clubcard giving you discount off your shopping!!

If you’re passionate about delivering excellent Customer Service and want to work for a company that values and rewards their colleagues, then we’d love to hear from you!

• As you will be working in an FCA regulated environment you will need to pass Credit and DBS checks in order to be offered the role.

After 3 months in role, we provide you with a Colleague Clubcard giving you 10% off your shopping in Tesco Stores. Plus 15% off during pay weekend and 20% of F&F all year round. Pension contributions will be matched on a 1:1 basis. You can save anything from 4% of your pay which will be matched by Tesco Bank up to 7.5%. Unlock a variety of rewards and discounts as you achieve your health and wellbeing goals with Vitality.

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.