Job description
Norwich
Parts
Full time
Permanent
Due to continued growth, we have an exciting opportunity for a Customer Service Specialist at our Distrigo Parts Distribution Centre in Norwich. Working as part of our Purchasing Team you will be primarily responsible for resolving backorders from our manufacturer partners and sourcing alternative supply where appropriate. In addition, you will be tasked with providing up to date backorder status reports for our key accounts as well as supporting the Purchase Team with other daily duties where required.
You will need to have a high attention to detail along with a proven knowledge of Microsoft Systems such as Excel and Outlook. Customer service & organisational skills are key in this role. If you feel you have the skill set for this pivotal role then please contact us. In return we offer a competitive salary and bonus scheme.
Hours
40 hours per week Mon – Fri 8.30am – 5.00pm with 30 minutes Lunchbreak.
Salary
£22,500 + bonus (OTE £24,000)
Key responsibilities include
- Resolving backorder enquiries by liaising with suppliers and escalating situations via manufacturer ticketing system.
- Processing and providing backorder status reporting to our key accounts.
- Sourcing alternative supply for backorder parts.
- Assisting Warehouse Administration team as and when required.
In return we offer a competitive package of:
- 31 days annual leave (including Bank Holidays)
- Pension Scheme
- Life Assurance
- Free Comprehensive RAC vehicle cover
- Cycle to work purchase scheme
- Preferential parts, service and labour rates
- Discounts on new and used vehicles
- Access to health and wellbeing support services
- Free refreshments
- Employee Assistance Programme (EAP)
As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.
Why Work For Us?
Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Salary
£22,500.00 + bonus (OTE £24,000.00)
Hours
Monday to Friday, 8.30am to 5.00pm
Benefits
• 31 days annual leave (including bank holidays) • Pension scheme • Life assurance • Free RAC breakdown cover • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Aftersales discounts • Access to health and wellbeing support services • Free refreshments • Employee discount platform • Recruitment Referral Incentive Scheme • Employee Assistance Programme (EAP)
Closing date
23-12-2022
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