Job description
About The Role
RAC are now recruiting for Customer Service Specialists to join our Breakdown Assistance Centre team in Stretford (Manchester) on a Permanent Contract.
The aim of this position is to answer incoming calls to provide an emergency breakdown service.
You will handle queries in a responsive, consistent and high-quality manner.
We have Full time and Part time shifts on offer.
Shifts patterns are Monday to Sunday, 6am – 11:30pm
Key skills
- Experience within a customer service/call centre environment would be beneficial
- Ability to work in a pressurised environment working quickly and effectively to meet required standards
- Excellent oral communication skills
- Ability to work as part of a team to meet business unit objectives
- Good interpersonal skills – empathetic, flexible and friendly approach
- Good keyboard skills
- Map reading skills
Key Accountabilities
- To answer incoming calls customers broken down at the roadside, to take full details of the breakdown, establish the driver’s entitlements and requirements.
- Deliver a responsive, consistent and high-quality telephone service using structured calls and accurate information.
- To answer incoming calls regarding the member’s current policy, and answer queries relating to policy details
- To constantly maintain and update product knowledge in order to provide effective service and advise customers correctly
- Contribute to organisational goals through the delivery of service excellence and the achievement of agreed individual and team measures
- To offer sales to non-members calling in a breakdown situation or offering upgrades to existing members with incorrect entitlement.
Benefits and Rewards
- You will also get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows,
- Flexible Benefits for you to tailor
- Free on-site parking
- 7 days car hire, European cover which also includes free legal advice and garage support
- £25 towards MOT voucher each year and much more!
Come and join a great team that is full of brilliant Customer Service Specialists who are passionate about delivering excellent service to our valued members!
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