Job description

The Customer Success Manager at SwineTech will ensure that we are constantly delivering top-tier customer service to our partners. This involves managing the installation, onboarding, and ongoing training & support for pork producers. This will be a full-time position that offers the opportunity to travel, meet amazing people, and become a catalyst for change in the global swine industry.

Who We Are

SwineTech is a fast-growing production software company focused on animal agriculture. SwineTech empowers pork producers to maximize their resources to ensure high-quality, individualized care for pigs. This is accomplished by helping pork producers navigate labor, survivability, and supply chain challenges throughout their operations with a workforce and swine management platform, PigFlow. Inspired by patient management systems in healthcare, PigFlow assists teams to save time and provide compliant care by autonomously generating and organizing daily workflows, streamlining internal and external communication, managing the utilization of sensors and precision technologies, as well as tracking each individual animal from birth to harvest. SwineTech has won over a dozen global competitions, patented their technologies, and received prestigious awards from Forbes, MIT, Harvard, Microsoft, the American Farm Bureau Federation, and many others. We believe that the only way we can predict the future is by building it and the only way to build it is with a great team!

Role

The Customer Success Manager will be responsible for making sure SwineTech’s products and services are being successfully implemented and utilized. As part of the Customer Success Manager role, you will work closely with the COO and Director of Sales to support all aspects of our customer operations from implementation to ongoing customer success.

Core Responsibilities

• Collaborate with customers to craft an onboarding plan and lead the preparation of all materials needed to onboard customers
• Lead the installation of Wi-Fi infrastructure in farms (Don’t worry, we will train you)
• Train employees and onboard production partners
• Manage customer relationships and communicate feedback to the sales and engineering team
• Assist in defining new product features and improvements
• An openness to jumping in and helping other team members if needed

Experience & Skills Needed

• Must be very fluent in English and Spanish
• 3+ years of experience working in a commercial sow farm
• An ability to work in Microsoft Word and Excel
• Strong verbal & written communication skills

Our Benefits

In addition to competitive salaries and equity, this role includes:

• Work from our one-of-a-kind office or potentially at home
• Generous & Flexible PTO. — We believe in taking time off (and actually do it).
• Medical, Dental, and Vision — It is important to take care of yourself!
• Flexible Schedule and Work Policy — Life happens and we get that.
• Team Meet-ups and Events — We love our team building in Solon, Iowa!
• And the chance to change the future of animal agriculture

Our Culture

SwineTech is a company for those who love to work hard and have fun doing it. We embody the type of culture that is essential to growth. Creativity is not just encouraged, it is essential to being successful. A SwineTech team member never has to worry about being heard or worse, being bored. If you are looking for a way to make a bigger impact, then this is the company for you!

Vision: SwineTech empowers pork producers to maximize their resources to ensure worldwide transparent, high-quality, individualized care for pigs.

Values:

• Authenticity (Come as you are)
• Ownership (Be who we say we are going to be)
• Innovation (Always be thinking of the better way)

We are growing fast, so you will obviously need to work in a fast-paced environment. While you can expect constant change, we are very focused on our vision and values. We are a company that values people, performance, and making a difference. We value process but not at the expense of personal interaction and are looking for someone that can take ownership of defining structure.

Sound like a good fit? We’d love to meet you. Apply now and let’s start a conversation about our future together.

Job Type: Full-time

Pay: $36,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Spanish: 6 years (Required)
• Bilingual: 6 years (Required)
• English: 6 years (Required)
• Sow Farm Management: 3 years (Required)
• Microsoft Word: 3 years (Preferred)

Language:

• Spanish (Required)

Work Location: Remote

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