Job description
Function:
Business Intelligence and Data Science
Closing Date:
27/01/2023
The Advanced Analytics and Data Science team are on a mission to create digital products that our customers love. We also want to ensure our products deliver to customer expectations and understand where our network falls short of customer expectations.
You’ll be using big data analysis techniques to understand which parts of our customer journey are driving customer pain. This will be used to form recommendations that directly support commercial decisions and digital product strategy. Success will reduce customer call centre contact rates, improve digital product engagement and drive customer recommendations for Virgin Media products and services.
Our digital products cover the full range of customer journeys from acquisition, via customer care through to renewal and retention. Through all stages we are seeking to give the most value to our customers in order to become the most recommended brand and maximise our customer lifetime value.
Within the Advanced Analytics and Data Science team you will champion customer voice and help us to foster a culture with a customer focus.
Who we are
At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.
The must haves
In order to be considered, you must have the following experience;
- Advanced SQL skills, highly competent in merging, managing, interrogating, and extracting data to supply tailored outputs.
- Able to visualise and present data with clarity, particularly for less technical audiences
- Enthusiastic about using data to solve problems and engages others to see the benefit of your work
The other stuff we're looking for
We'd also love you to bring experience with;
- Google BigQuery
- Google Analytics / Tag Manager
- R or Python for data analysis
What's in it for you?
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage technical interview process.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
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