The Director of Enrollment Services position is a full-time employment opportunity. This position is responsible for delivering greater than expected outcomes that will ensure we achieve our strategic goals while having an incredible time doing so. The DES will foster an ethical and positive culture while creating an engaging work environment. The DES will model strength in their ability to display professional confidence and courage while he or she assumes all reasonable decision making authority to advance the progression, development, and outcomes of the Enrollment Services department. This role will allow the DES to mentor and develop staff while leading the strategic and successful implementation of game-changing solutions to support the students we serve.

Essential Job Duties:

• Leading for Operational Excellence:

• Responsible for planning, staffing, budgeting and expense management for all teams under direct leadership.

• Directs the activities of a broad functional area through several department managers within the company.

• Effectively manage to schedule adherence, phone behaviors and leading indicators of success related to new enrollment and retention practices.

• Set goals with the Enrollment Services teams and monitor progress toward those goals. Effectively manage and monitor all resources to ensure optimal efficiency of student inquiries, both prospective and active students from inquiry to first course completion.

• Ensures budgets and schedules meet operational requirements for teams of responsibility; may provide overarching leadership to department based on business needs

• Maintain consistency in the inquiry portion of the admissions process while supporting other critical processes (phone screen, interview, enrollment, orientations, introductions between departments, and retention).

• Regularly interacts with executives and/or major internal customers. Represents senior leadership in various meetings as directed.

• Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

• Ensures all Enrollment Services policies are understood and adhered to.

• Determines what discipline should be imposed for subordinates, with authority to apply such, and/or submits/recommends same to senior leadership.

• Driving for Change & Continuous Improvement

• Responsible for identifying areas of opportunity, recommending solutions and ensuring implementation of solutions are successful. Strives for continuous improvement of the process with emphasis on quality and the student experience. Always look for a better way to accomplish the goals.

• Participates with other Enrollment Services Directors to establish strategic plans and objectives for the Enrollment Services function.

• Makes final decisions on administrative or operational matters for area of responsibility, and ensures team operations are effective in achievement of established objectives.

• Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

• Participates in development of methods, techniques and criteria for projects, programs, and people in the Enrollment Services department.

• Developing Staff & Creating an Impactful Work Environment:

• Serves as a beacon of light through periods of change and transition

• Guides staff in finding the “how” in navigating through obstacles to strategic goals.

• Provides vision, direction, supervision, mentoring and support to the enrollment services management team and staff.

• Coaches, develops, and leads a front-line management team that is focused on student service with emphasis on quality contact attempts, following pre-determined workflows, relationship building, enrollment, and retention activities.

• Fosters effective management styles to promote a goal oriented, results driven, engaging and successful work environment.

• Tracks and measures the development and progress of Enrollment Services Managers and their staff.

• Mentors top talent to ensure strong pipeline of future leaders.

• Screens applications, interviews candidates and either makes selection decisions or recommends individuals for hire.

• Trains and assigns work to new and continuing employees. Provide guidance on performance standards and University procedures.

• Independently conducts performance evaluations, including communication with subordinates.

Additional Job Duties (include but are not limited to):

• Works with Enrollment Services Managers on prospective and current student issues; ensure students are properly advised through the enrollment decision, program of interest and start date.

• Coordinates a partnership with other Shared Services departments to improve students’ success rate and experience.

• Performs additional duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree required

• 7 years related experience

• 3 years of managerial experience

• Ability to demonstrate thought leadership, defining our mission, purpose, goals, and related activities needed to achieve results.

• Strong ability to negotiate with, and effectively influence, internal customers and senior level leaders regarding matters of significance to the department and area of responsibility.

• Strong analytical skills. Ability to create, interpret, and make decisions on data to improve processes and impact the student experience.

• Excellent project management and change management skills.

• Excellent leadership and team building skills.

• Outstanding oral presentation and written communication skills.

• Experience in the management of inquiry flow by vertical, segmentation, and variable staffing shift management to maximize inquiry efficiency.

• Demonstrates effective coaching skills and modeling the use of technology to track, trend, and improve team performance.

• Successful experience utilizing data analysis to design, develop, implement, and evaluate strategies leading to continuous performance improvements in effectiveness and efficiency.

• Attention to detail.

• Genuine curiosity and determination to find a better path to improved outcomes

• Ability to adapt to a dynamic and changing environment.

• Capability to handle multiple and diverse projects simultaneously.

• Knowledge of CampusVue.

• Expertise in MS Office applications and other internal systems.

• Proven record of effective Management/Supervision in the Education Industry or similar customer focused field

For more information regarding this position, please contact us at careers@uagc.edu .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

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