The Manager will lead a multi-unit service-based portfolio in the Greater Dallas and El Paso Regions by training, coaching and inspiring managers to deliver best in class metrics, create a positive culture and drive operational excellence. The Manager ensures their portfolio runs effectively and profitably while maintaining operational integrity and a professional environment. The mark of a successful Manager is historical growth in metrics, low employee turnover, operational compliance, and a bench of leaders. The Manager adapts to the changing needs of the business and develops portfolio-wide improvements that can be implemented across the organization.

DUTIES AND RESPONSIBILITIES

Culture

• Work through Business Managers to create a culture of care, support, equity and inclusivity in all clinics and amongst the leadership team
• Implement and consistently execute culture-driving initiatives in all locations
• Ensure employee reviews, annual and 90-day, are done on a consistent and timely basis
• Drive a culture of exceptional employee and customer care
• Develop a cohesive, collaborative team that is working together to drive sales and customer satisfaction
• Create a culture that drives fun, professionalism, and mutual respect for each other, whether service provider, front desk or leadership
• Ensure all company benefits are communicated and being utilized
• Clearly and effectively communicate with all levels of the organization

Training & Mentorship

• Train Business Managers on leadership skills, business acumen, and metrics to strive for professional development
• Lead effective, consistent one-on-ones with direct reports and host skip level one-on-ones quarterly
• Be available for questions from direct reports and use as an opportunity to develop autonomy and critical thinking
• Ensure all front desk sales associates, clinic leaders, and service providers are trained properly
• Attend 1 relevant self-development class each quarter, paid and approved by our company
• Be passionate about helping their Business Managers build an excellent customer service focused sales team
• Work directly with the Business Managers to develop a keen ability to coach their team

Metrics

• Develop a collaborative, consistent team that is working together to drive guest sales closing rate of 25%, 90% provider utilization, and support of local marketing through clinic leaders to drive a 20% guest ratio.
• Adopt a consistent process for business analysis, review and learning across your team
• Act on KPI reviews to improve areas of opportunity and celebrate high performers
• Share bonus results and goals in a timely manner
• Grow active member base, membership dues, service volume, and guest count through training, coaching and accountability
• Assist in performing ROI analysis on all events and contests
• Effectively lead the management team towards profitability

Operations

• Uphold all standards, processes and procedures, and share improvement suggestions with leadership
• Conduct regular clinic visits to ensure compliance and operational excellence in all clinics
• Ensure payroll is completed accurately and on time in all clinics.
• Be aware of and maintain all provider safety training, protocols and policies
• Assist executive leadership in special projects, tasks, and contests as assigned
• Partner with HR to ensure compliance in all employee relations as it relates to counseling/suspensions/terminations

Staffing

• Maintain and build a bench of leaders in each clinic
• Consistently interview to recruit top talent
• Monitor staffing levels across all clinics to ensure all positions are staffed appropriately, while managing labor costs to target
• Ensure all onboarding is done in accordance to company expectations
• Stay up-to date and current with all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations
• Evaluate talent internally and externally and coach and develop prospective leaders
• Train and coach Business Managers on counseling and termination conversations and developing coaching plans for employees

GENERAL REQUIREMENTS

A home office will be required. Must be able to travel ~40% and spend impactful time in locations on a regular basis. Annual travel to the national conference is required and you are given ample notice to prepare. Must be accessible via phone for emergency calls, able to communicate consistently and effectively through phone and email.

PHYSICAL AND ENVIROMENTAL REQUIREMENTS

Able to stand and sit for extended periods of time, ability to communicate clearly and effectively in both written and spoken English. Must be able to see well and able to read fine print. Must be able to lift boxes weighing up to 10 pounds maintaining files and documentation. Must be able to work in a subdued-lit, temperature-controlled work area. Must be able to see and work with a computer screen for extended periods of time. Must be able to work in an open area with other employees. Must be able to travel to all locations under purview. Must follow Company, CDC, state, and county guidelines for COVID protocols.

MINIMUM QUALIFICATIONS

EDUCATION : Bachelor's Degree or Management certifications preferred or equivalent experience

SKILLS: Excel, Outlook, Word, PowerPoint, known as a great communicator, able to learn and operate our systems such as POS, payroll, etc.

Leadership Competencies:

• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action

Compensation and Benefits:

Competitive salary and benefits package that is commensurate with experience.

It is the policy of our company to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.