Job description

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s leading online flower company, and the UK’s fastest growing ecommerce company according to the Financial Times, growing at +100%.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, boomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries.

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

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Retention at Bloom & Wild*

We’re looking for an Email Marketing Assistant to join our Retention team and work on our bloomon brand. You’ll be responsible for driving repeat orders through our Email and Push channels. You have a passion for understanding our customers and take a customer-first approach to creating our weekly campaigns. You’ll need to understand our customer base and how to build customer segments for each send within our CRM tool, Braze. But most importantly, you care about delivering world-class campaigns and are excited by the challenge of driving our most meaningful retention marketing channels!

The role and ways of working:

• You’ll be responsible for creating our emails, push notifications and in-app messages.
• You’ll coordinate with our Brand & Design team, Range team, Country managers to deliver considered, relevant and optimised campaigns.
• Responsible for discount and tracking code creation in our content management system.
• Responsible for Newsletter & CRM campaign builds including all A/B tests and campaign variants
• You’ll monitor A/B test results and report on campaign KPIs
• Responsible for segment builds for each campaign you’re building
• Manage our campaign creation process, updating regularly with most recent statuses so the team has excellent visibility on progress.
• Responsible for the end to end campaign creation for your markets, including historical retrospectives and analysis, contributing to campaign ideation, brief write ups, campaign testing, actioning feedback before seeking signoff, then scheduling and sending our beautiful campaigns to customers!

You:

• Experience in working with and coordinating a wide variety of stakeholders to tight timelines in a fast-moving business would be ideal.
• Super organised - able to simultaneously manage a number of concurrent projects / emails, delivering consistently to a high standard whilst remaining flexible for last minute changes.
• Excellent communication skills.
• Highly logical in your approach to solving problems.
• Attention to detail - you sweat the details and take care in your work so that you deliver to a consistently excellent standard.
• Initiative - you take ownership to get things done and are willing to roll up your sleeves and get stuck in.
• Ideally at least 1 year of experience in email marketing.
• A keen interest in marketing, data and understanding our customers.
• Fluent in Dutch and English.
• Based in the Netherlands or the UK.

Working Environment
We are a distributed team with two office locations in Amsterdam and London and multiple warehouse locations. Our team can choose to work from our offices as much or as little as they’d like. We don’t expect people to come in as a norm but if it makes sense to do so (team onsites, monthly meetings etc), then we’d encourage it.

We work hard to create a working culture of inclusion for our team working from office and home locations so whether you need to be at home for school pickups or want to spend time together with your co-workers we’ll do our best to make your experience a good one!

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Our perks and benefits: *

• 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per annum. There is also the option to buy an extra 5 days holiday
• Flexible working schedule (core hours from 10-4pm)
• We offer flexible bank holidays so at any time you can trade a bank holiday day off and in its place take off another day that fits better with your beliefs, values and celebration calendar
• Choose your laptop and any extra equipment you need to do your best work
• Health cash plan through Simplyhealth
• Personal Development Budget
• Enhanced Family Friendly Policy
• Workplace nursery - a salary sacrifice based childcare scheme
• Cycle to work scheme
• Pension Contribution
• Discounts on our blooms!
• Lunch & Learns
• Bloom & Go Wild trips

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When we’re in the office: *
Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, inclusive and scale-up culture and those who choose to come into the office, also benefit from:

• Free snacks.
• Early finishes on Thursdays & Fridays to spend more time with each other.
• Beer, wine and soft drinks fridge.
• We’re a social bunch and love to get together to celebrate! Events include Summer & Christmas parties, post peak celebrations and team lunches.

In addition to our normal perks and benefits we’re supporting each other and maintaining our culture remotely through:

• Weekly online yoga class and access to ClassPass workout content.
• Birthdays, anniversaries, and special occasions are celebrated.
• Virtual Stand Up for weekly company updates, and Virtual Monthly Meeting to celebrate our successes and value nominations.
• Wellbeing support through our online platform, Spill, which offers online therapy sessions.
• New slack channels and ways of creating community remotely.
• Peak Treats to support our team during our busiest times!

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Our Recruitment Process*
We are continuing to conduct the majority of our interview processes remotely via video and there will be the opportunity to meet with various members of the team.

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know.

Job Type: Full-time

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