Job description

Overview:#Are you a detail-oriented personality, with a high level of curiosity? This might be your next challenge!

FFW is contracting a Global Technical writer, to work with its partner, a major US company from the pharma industry.

This is a contract / freelance 100% remote opportunity, 40 hours / week. The contract duration for this assignment is of 1 year.

For this position, you should be available to work on the US EST time zone, as well as overlap (when required) to the European time zone (GMT/CET).

The ideal candidate has several years of experience in a similar role, is motivated, self-started, with a positive attitude. In this role (which is covering both technical and non-technical audiences), our future colleague will be primarily responsible for creating reusable documentation, for the teams of our partner.

It is an opportunity ideal for someone who is curious about technology and has an enthusiasm for continuous learning. Additionally, he or she will be able to self-determine priorities in line with business needs and pivot when required.
Responsibilities:What awaits you:

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you will have a user-centric, high-quality documentation contribution;

• you are going to work closely with stakeholders to create, refine, and continuously improve documentation;

• you will be in close touch with other Technical Writers to identify and address technical documentation gaps;

• proactively engage and collaborate with teams to improve user experience and documentation quality.

Qualifications:What you bring:

• 3-5 years of experience planning, researching, writing, and editing online help, user guides, configuration guides, and other technical content in a software development environment.
• Demonstrable excellence in technical writing with forensic attention to detail (Sample portfolio required. Technical writing certification preferred).
• Knowledge of Adobe RoboHelp, MadCap Flare, or other industry-standard online help to author tools.
• Knowledge of Jira and Confluence.
• Knowledge of GitHub, Sourcetree, SVN, or other version control tools.
• Experience in delivering technical content in an agile environment.
• Proven ability to effectively work and deliver in a remote, global, and crossfunctional team environment.
• Excellent communication skills to:

o Provide status updates to documentation stakeholders.
o Liaise with product stakeholders such as Product Owners, QA, Development, etc., to determine product scope/functionality.
o Solicit content reviews from Product Owners and other SMEs.

• Ability to self-determine priorities in line with business needs and pivot when

required.

• Be a strong user advocate – continuously pushing to improve content and processes,

and assisting the product team with any UX writing needs.

• Curious about technology with an enthusiasm for continuous learning.

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You can expect from our recruitment process to look like this:*

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"Get to know you" chat with a member of our Talent Team;

• A short recorded video interview, where you will briefly tell us more about yourself;
• A technical video interview with one of our colleagues from the development team;
• And finally an offer!

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FFW is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applications will be considered without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability, length of unemployment or any other protected characteristic as outlined by federal, state, or local laws._

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Apply today, we look forward to meeting you!_

Job Type: Contract

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