Are you looking for a High-Level Customer Service position in Raleigh, NC 27609? PeopleShare is hiring for a High Level Customer Service & Account Representative for a manufacturing company starting at $25/HR immediately!

Details for the Customer Service Representative:

• Pay: $25.00/HR
• Work Schedule: Monday - Friday 8:00am - 5:00pm
• Location: Hybrid - 3 days in office Raleigh, NC 27609, 2 days remote (Unless fully in office preferred)
• Temp to Hire opportunity!

The Customer Service Representative Agent has these values:

• Dedicated, detail-oriented and hard-working individuals with a strong work ethic
• Innovative, with the ability problem solve
• Excellent communication and interpersonal skills

Job Responsibilities for the Customer Service Representative:

• Liaison between customer and Carpenter working to provide overall support and total account management including developing knowledge of customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance.
• Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
• Develop, maintain, and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.
• Participant in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.
• Participate in departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes.
• Review activity reports and message queue on a daily basis and take appropriate action.
• Develop and maintain customer-specific account documentation.
• Initiates proactive calls to new and existing accounts in support of selling and service strategies.
• Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
• Perform all other duties and special projects as assigned.

Qualifications for the Customer Service Representative:

• High School Diploma or GED required (must show proof of education)
• Two or Four year degree preferred
• Must be able to type accurately at least 35 WPM
• Advanced level of Microsoft Excel and Word
• Excellent written and verbal skills and the ability to manage deadlines
• 3-6 years of High-Level customer service experience (Manufacturing experience preferred)

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service representatives, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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