Job description
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are currently looking to hire a Large Loss Examiner to join our National Property Claims team.
In this role, you will be responsible for the review of claim files and oversight of claims handled by third party adjusters. Unlike the large loss adjusters who are on site and gather information directly, the examiners provide direction and oversight over the execution of the required steps and customer service rendered by a Third Party Adjuster. They ensure alignment with Aviva's best practices and handling procedures. You will manage the IA in the investigation, quantification, analysis, adjustment, and settlement of sophisticated property claims in addition to property claims in excess of $100,000. With a focus on quality and customer service, you will need to work with appropriate specialists and premier vendors. The work will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of outstanding customer service.
Come join our team!
What you'll do:
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Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.
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Arrange market calls or work with various insurers on subscription claims.
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Manage litigation files including collaborating with counsel and experts in handling of first party litigation matters. This includes maintaining a line of sight over bad faith claims.
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Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case with close support required from the technical coach on each of their files.
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Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss.
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Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.
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Communicate claim adjustments via written reports to all parties. This will be based on the policy wording and circumstances surrounding the loss to resolve the claim.
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Provide outstanding service to our claimants and keep related parties advised of the claim status.
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Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.
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Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.
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Responsible for recognizing questionable claims, subrogation, and risk opportunities.
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Review case law to decide liability.
What you'll bring:
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Detailed knowledge of the property insurance industry
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At least 5+ years of commercial and residential property claims Examiner
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Strong construction knowledge
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Experience in directly handling complex residential and commercial losses in excess of $100,000
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Strong digital literacy
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Strong solid understanding of property insurance case law
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Detailed knowledge of a variety of property coverage wordings
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Some basic accounting skills
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Outstanding communication and negotiation skills
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Excellent report writing skills
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Licensing in NB, PEI & NFLD (asset)
What you'll get:
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Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
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Our vacation package starts at 4 weeks !
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Exceptional Career Development opportunities.
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We’ll support your professional development education.
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Annual fitness and wellness incentive and healthcare benefits.
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.
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