About Eleven Experience

Our mission is to custom-make powerful experiences that impact the people who impact the world. Whether heliskiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas, Eleven experiences are a different kind of escape. We are not found in traditional destinations. Our lodges, chalets and beach houses are miles from the main road - in a historic farming village high along the French-Italian border, on a rugged river in Patagonia, and in other unique locations away from the crowd. In each destination, world-class food and lodging are combined with guided outdoor activities on mountains, in the backcountry, and on the water for guests of all ages and all skill levels. In urban locations our guides gracefully introduce guests to local culture, knowledge and places known only to native insiders. No matter where in the world they may be, every facility has five-star accommodations, award-winning chefs, extensive wine cellars, saunas, steam rooms, spas, and friendly, expert guides who will show your clients new dimensions of life, friendship, family and adventure.

Position Purpose

Lodge staff are the hands and feet of Eleven’s “ninja-style” hospitality approach, constantly exceeding guests’ expectations in all areas of service. This position delivers the highest level of hospitality by staying on top of guests’ wants and needs with a sense of urgency and personal amiability. Oftentimes, guests rave primarily about the incredible staff at Eleven lodges.

Lodge staff will support the Experience Manager by implementing the daily logistics of customizable guest itineraries, constantly aiming to deliver the highest tier of full-service experiential travel, including but not limited to executing the logistics of guest itineraries, assisting with culinary and bartending tasks, maintaining housekeeping standards, completing any errands or transportation needs, and performing other general guest service tasks before, during, and after a guest stay.

Lodge staff are closely engaged with the intricacies of the guest experience and are therefore encouraged to suggest operational enhancements that will better Eleven’s offerings in Colorado.

Responsibilities/Duties/Functions/Tasks

Restaurant Hospitality / Food & Beverage Service:

• Assist the culinary team during all meals, including but not limited to preparing table settings, preparing espresso-based beverages and assisting with prep, serving, and cleanup.
• Assist with catered events including but not limited to birthday parties, weddings, and catered dinners.
• Perform bartending duties including but not limited to setting up the bar, mixing, preparing, and serving drinks, cleaning and sanitizing the bar.
• Re-stock and inventory mini bars, bath amenities, and common areas.
• Provide exceptional guest service.

Housekeeping & Property Upkeep:

• Prepare property for guest return and/or arrival.
• Assist with general housekeeping duties and turndown service as necessary.
• Assist with running general errands including but not limited to grocery shopping, special guest requests, post office and lodge errands.
• Help maintain the interior and exterior of all properties including snow removal, general maintenance, landscaping, upkeep of all equipment, and attention to decor.

Transportation Assistance:

• Assist in all Irwin Guides and Eleven transportation needs including but not limited to airport transports, CBMR transports, trailhead transports, and gear drop off and pick up.
• Clean and detail company vehicles.

Organizational Tasks:

• Actively work to recognize when maintenance needs to be completed and communicate to the appropriate team members through proper channels.
• Track receipts from guest and property purchases by properly labeling and filing.
• Proactively communicate and help implement necessary changes and updates that need to be made to SOPs, inventory lists, daily duties, etc.

Trainings:

• Participate in onboarding that includes CPR/first aid training, TIPs training, and seasonal training.
• Provide general guest services at all Crested Butte properties (Scarp Ridge Lodge, Sopris House, Public House Lofts and Axtel).
• Operate and fully understand in-house technology systems and support the implementation and use of new technologies.

Qualifications

• CPR/First Aid Certified (company will provide if needed)
• TIPS Certified (company will provide if needed)

Preferences

• Extensive knowledge of the Crested Butte and Gunnison County area.
• Previous food & beverage experience
• Reliable transportation
• Ability to work in team environment

Work Requirements

• Valid driver’s license
• Flexible and adaptable to daily tasks and schedules changing
• Able to lift between 30-50 lbs. repetitively.