We deliver your parcels in the UK and to 160 Countries Worldwide.

Position: Mail Operations Specialist - 7550
Contract Type: Fulltime, Permanent
Salary / Grade: Level 1, starting salary £19,000 plus benefits.
Location: Ryton-on-Dunsmore

Why choose DHL Parcel?

As well as competitive pay rates, once you have completed your probation you will be entitled to an award-winning range of benefits to improve your wellbeing both at work and at home, including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more:

• Physical Health – A free confidential 24/7 GP Service, Gym discounts, Cycle to work scheme
• Financial Health – Enhanced Pension scheme, affordable loans, free mortgage advice and hundreds of retail/lifestyle discounts
• Emotional Health – A free mental health app, 24/7 employee support service for you and your family with access to free counselling
• Social Health – Volunteering, mentoring and fund-raising opportunities

About the role.

DHL Parcel has an opening for a Mail Operations Specialist to join the UK Mail function where they will supervise the handover of downstream access mail into Royal Mail, ensuring accurate operation of agreed procedures between the DHL Parcel UK network and Royal Mail.

This rile will require the role holder to be able to effectively communicate and engage with our customers, deports and mailing houses for supply of containers, collections and operational queries. They will also Ensure sites complete POD reporting of mail handed over to ensure accurate and timely customer reporting and billing.

Key accountabilities and responsibilities will include the following:

• Central control of mail operations across DHL Parcel UK sites for the handover of mail into Royal Mail processing centres nationwide to defined arrival slots.
• Monitor and support network activity to ensure timely scanning and production of Royal Mail billing pre-advice and delivery manifests.
• Ensure notification of delivery exceptions to be able to report accurate customer service performance, and not pay for mail which will not be presented to Royal Mail that day.
• Negotiate with Royal Mail’s central control to allow early/late arrival.
• Ensure 1-4-1 swap out of mail containers at Royal Mail processing centres.
• Manage, report, and resolve any unidentified mail bags or trays within the DHL Parcel UK network.
• Report any customer non-compliance through to account management teams and liaise with operations for resolution.
• Report any DHL Parcel UK handover non-compliance identified by Royal Mail in client reports through to Operations senior management.

What are the requirements?

• Strong skill in communication both written and oral.
• Understanding of DSA Mail procedures is desirable.
• Proficient user of MS applications, specifically Word and Excel.
• Organised and accurate working manner.
• Experience of creating business reports and analysing the data within.

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL Parcel.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV or covering letter.

We look forward to hearing from you, and hopefully welcoming you into our team.

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.