Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2021 Best for Vets Employers
- WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Forbes® America's Best Employers
- Newsweek Top 100 Most Loved Workplaces
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Computerworld® Best Places to Work in IT
Basic Purpose
Responsibilities
- Provides technical support by responding to, researching, diagnosing, and resolving problems via phone/chat/email to employees in areas of computers/servers/mainframe applications, data/voice network, and corporate systems
- Analyze information, business and technical requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics to deliver solutions to internal customers
- Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
- Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages
- Provide enterprise with full Hardware, Operating System, and Application life-cycle management to ensure personal computing tools meet organizational technology requirements
- Ensure compliance and Risk Mitigation by implementing processes that are aligned with NCUA and 3rd Party guidelines
- Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate product and service performance
- Oversee servicing of a range of equipment from workstations to servers to networks
- Provision, support, and maintain Virtual Machine (VM) infrastructure as a solution to on-prem computing
- Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
- Provide Tier II/III technical support by responding to, researching, diagnosing, and resolving problems in areas of computers/servers/mainframe applications, data/voice network, and corporate systems
- Support corporate initiatives by planning, directing, and coordinating desktop support that aligns with Campus/Field project goals and timelines
Qualifications
- Experience in advanced troubleshooting Microsoft Windows 10 and/or Apple Mac operating systems, applications, network connectivity and related configurations
- Experience troubleshooting Windows 10 virtual desktops both persistent and non-persistent
- Experience leading team(s) in exceeding customers support expectations including making adjustments to ensure SLA/SLT are met
- Experience demonstrating advanced skill in communicating with staff and leaders at all levels
- Experience demonstrating advanced skill with process improvements and process mapping
- Experience analyzing and mitigating operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications
- Experience managing vendor performance as it relates to contractual obligations
Desired
- Bachelor’s Degree in Information Technology, Computer Science or other related field, or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 141 Security Dr. Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $109,400 - $168,400 annually
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 3/30/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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