Job description

PURPOSE

· To provide excellent administrative support to the Clinical Teams and wider multidisciplinary team.

· Work effectively and flexibly as part of the Hospice administrative team and as part of the wider multidisciplinary team. This will include working closely with a variety of healthcare professionals.

· The post holder will support the delivery of high quality internal and external communication across the multi-disciplinary Hospice team, acting as a first point of contact for visitors, patients and other staff.

· The post holder will liaise with GP surgeries, district nurses, clinical nurse specialists and other healthcare professionals from external agencies using a range of clerical skills to support delivery of patient care at the Hospice.

Key Tasks and Responsibilities

· Ensure the security and confidentiality of all patient data.

· Use of the EMIS Web patient record system to input clinical data.

· Prepare correspondence, reports and a variety of documents and spreadsheets to required standards: this may require collating data and information.

· Handle telephone calls and other communications sensitively and empathetically, accepting callers may be distressed.

· Implement and manage an online room booking system for the clinical teams.

· Manage stationery requirements.

· Make constant judgements regarding the urgency of information received and the necessity to ensure it is dealt with effectively and appropriately.

· Change own working practices and procedures to actively respond to a changing environment / personal circumstances i.e. development of new technology.

· Prioritise workload accordingly to ensure an effective and efficient service delivery, including dealing with unpredictable workload and tasks.

· Manage the team shared drive to ensure files are updated and old versions archived.

· Ensure client paper records are archived in line with hospice and professional requirements.

· To undertake general office duties such as photocopying, shredding.

· Take minutes for meetings upon request.

· Deep store archiving of medical records.

· Hospice at home admin support.

· Advice line email to GP.

· Liaise with medical admin colleagues to ensure cover for all clinical areas as required.

· Liaise with GP surgeries, DNS, clinical nurse specialist, McMillan community team and other health care professionals.

· Maintain up to date training using e-learning.

· Any other admin required to meet the needs of the in care unit.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Health & Safety & Security

· Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.

· Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

Equal Opportunities

· St Luke’s Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Luke’s Cheshire Hospice Equality & Diversity Policy.

Confidentiality

· In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.

· St Luke’s Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

Job Types: Part-time, Permanent, Full-time

Salary: £19,394.69-£20,528.42 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• WINSFORD: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: One location

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