POSITION SUMMARY

Reporting to the Supervisor, PBX Call Center, answering all incoming PBX switchboard and emergency calls, providing information and or transferring calls to appropriate locations; Monitor all alarms, and close circuit TVs; Coordinate with Hospital Security, Nursing Staff & Physicians; Use of communications software including the paging system; Serve as the voice of the Hospital.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering Calls
• Answer all PBX calls in a timely, courteous and professional manner.
• Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback.
• Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback.
• Codes and Stats
• Handle all emergency situations such as codes, stats and disasters in a timely and accurate manner.
• Places long distance calls and maintains appropriate documentation. Reviewed by documentation.
• Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback.
• Policies and Procedures
• Ensure that all policies and procedures are implemented and enforced to ensure the best quality care.
• Monitors alarms and initiatives responses in accordance with hospital policy.
• Assist in training newly hired staff to the department.
• Safety
• Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff.
• Notify department supervisor/director when appropriate. Reviewed by observation.
• Assists in resolving telecommunications equipment failures. Reviewed by observation.
• Completes 1-3 goals/objectives assigned for the performance period
• Goals and objectives completed on time.