Job description

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The NA Retail Operations department is responsible for delivering operational solutions that support our North America stores to deliver best in class guest experience and drive business results.

The Retail Product Operations team is responsible for creating and delivering best-in-class product and hemming operational solutions for our stores and guests. Guided by our NA Retail Operations Store Principles, we define in store product operational processes that bring our product vision to life, drive in season sell through and maximize business results. We create the strategic roadmap, program evolution and end-to-end setup of vendors, couriers, supplies and store implementation and resource creation for the Hemming and Product Service Operations Program. With our exciting new Digital hemming app, we partner with cross functional departments on the enhancements, operational reporting, guest insights and analytics to enrich guest experience and develop potential new business ventures.

a day in the life: what you’ll do

• In alignment with our departmental strategic priorities, the Program Manager, Hemming and Product Service Operations creates a roadmap that will bring our guest experience vision to life via the Hemming and Product Service Operations program.
• Manages the evolution of the Hemming and Product Service Operations Program while identifying areas of opportunity for continuous improvement. (ie: Service model, Digital hemming app roadmap, reporting and analytics, etc.)
• Research industry-leading guest-facing product services to inform future opportunities to evolve our hemming and repair programs and better serve our guest.
• Implements operational efficiency and program optimization opportunities in partnership with key cross functional partners (ie: vendor optimization, machine and thread optimization, cost structure, future repairs program)
• Manages and maintains the North America Hemming service level agreement (SLA) and Quality agreement with vendors.
• Drives relationships with key vendors, identifies opportunities for budget optimization while maintaining excellent service to retail stores and guests

qualifications

• Exceptional interpersonal, presentation and communication skills; ability to quickly build relationships and collaborate
• Strong strategic thinking and decision-making skills with the ability to develop creative solutions for a variety of emerging organizational and industry challenges
• Demonstrated consulting, influencing, negotiation and complex risk mitigation and execution skills
• Ability to lead and motivate large-scale retail teams in a high growth, dynamic and entrepreneurial environment
• Vendor Management experience with external vendors, budget management, systems management required
• Project Management and Program Management experience an asset leveraging tools (smartsheet, excel, planner)
• Consultant experience an asset
• Undergraduate degree preferred or relevant work experience

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package

For Washington and California Applicants: lululemon’s compensation offerings are rooted in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position in Washington and California is from $97,800 - $128,300 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our competitive Total Rewards offering, permanent employees in this position may be eligible for our competitive annual bonus offering, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

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