Description

Providing Regulatory Oversight for Washington State Chartered Credit Unions

About our Agency:
The Washington State Department of Financial Institutions’ (DFI) mission is to protect consumers and advance the financial health of Washington State by providing fair regulation of financial services and educating consumers to make informed financial decisions. Collectively and independently, the Department’s nearly 200 employees within its 5 divisions – Administration, Banks, Consumer Services, Credit Unions and Securities – work together to create a stronger economic future and secure financial environment for Washington’s consumers and businesses alike. To learn more about the Department of Financial Institutions, please visit our website at www.dfi.wa.gov.

The DFI values diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, women, LGBTQ+, people with disabilities, people over 40, and veterans. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

About the Division:
The Division of Credit Unions (DCU) examines and supervises approximately 50 state-chartered credit unions for safety and soundness and compliance with applicable credit union laws in order to protect members’ financial interests. Although these credit unions are our customers, the citizens are the ultimate beneficiaries of DCU’s work. DCU is comprised of approximately 25 staff members who work together with a team approach to examine and analyze state-chartered credit unions.

About the Position:
This position is an integral part of the division and provide critical support by coordinating various examination activities and distributing examination reports. This position has primary responsibility for the review of consumer complaints against 50 Washington state-chartered credit unions, which includes evaluating and conducting research regarding various consumer protection laws and resolves 200+ complaints about credit unions annually.

Duties

Some of What You Will Do:

• 
  Investigate consumer complaints by conducting research on consumer protection laws, assist in resolving issues, and provide direct customer service. Compose letters to complainants explaining resolution of the complaint.
• Provide support for all aspects of safety and soundness exams of 50 credit unions, including requesting information in advance of exams, sending final exam reports, setting up secure portal for exam information and sending post exam surveys.
• Coordinate procurement of equipment, training/conferences and office supplies.
• Schedules travel for 25 division staff. Prepares travel reimbursements.

Qualifications

Desired Skills and Qualifications:

• 
  Advanced level of customer service and conflict management skills.
• Ability to manage various projects with competing deadlines and requirements.
• Ability to interpret a range of state and federal laws and regulations.
• Excellent written skills, including the ability to communicate effectively and influence others.
• Advanced level of professionalism and ability to maintain confidentiality.
• Bachelor’s degree or equivalent education/experience.

Supplemental Information

Duty Station and Travel Requirements:
A hybrid work schedule is available with two remote days and three in office days in the Tumwater Headquarters Building. A flex schedule is also available with every other Friday (or Monday) off.

Application Process:
Applications for this recruitment will be accepted electronically. Submitting your application materials electronically will act as confirmation that the information submitted is complete and accurate to the best of your knowledge. Failure to provide all required application materials and complete supplemental questionnaire may result in disqualification.
Interested applicants should select the “Apply” button and attach the following materials to their application:

• 
  Cover Letter
• Resume
• Three professional references* (provide contact name, phone number, email address, company name, and job title)

• A professional reference is someone who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have sufficient professional references, please include non-professional references, such as educators or other professional associates.

Background Investigation:
Prior to a new hire, a background check including criminal and credit record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Recruiter Contact Information:
Tom Grant
recruiting@dfi.wa.gov