Regional Operations Manager Job Summary:

The Regional Operations Manager is a motivated, high-energy professional with excellent communication skills, proven analytical ability, and strong leadership traits. In their assigned territory, the ROM will support Hand & Stone Massage and Facial Spas in the day-to-day operation of their business. Through analysis and coaching, the ROM will be the main corporate resource contact for franchise owners and managers. This position requires approximately 60% of the ROM's time performing on-site support visits. This position must be located in Chicago, Illinois area. This role is a work fom home and in field position and reports directly to their Team Director.

Duties & Responsibilities:

• Establish and execute regular ‘phone-contact’ schedule with approximately 25 spas in the assigned territory in accordance with Hand & Stone Franchise Corporation protocol
• Establish and prepare Franchise Quarterly Evaluation (FQE) for each location’s quarterly on-site visit
• During FQE visits, complete the Spa Walkthrough and Employee Verification Check
• Maintain detailed and organized files on each spa in the assigned territory
• Utilize KPIs to assess operational weaknesses in each spa in the assigned territory
• Develop and deliver action plans to improve spa performance of each location in the assigned territory
• Conduct in-spa training and role-play sessions with spa staff
• Conduct regional/market-wide operational training programs
• Communicate as needed with the Training, Marketing, and IT departments to fully support each location as these departments impact day-to-day operations and pre-opening operations
• Develop revenue budgets for each spa in the assigned territory
• Meet quarterly and annual revenue goals for each spa in the assigned territory

Required Skills:

• 2+ years professional experience
• Ability to travel as required
• Demonstrated ability to evaluate and balance team and individual workloads

Effective use of time management, prioritization, and organizational skills

• Excellent verbal and communication skills
• General computer and Microsoft Office knowledge
• Proven ability to communicate effectively with team members and clients
• Demonstrated effectiveness in coaching and motivating others
• Basic sales skills

Education:

• BA/BS required - Business, Finance or other related field preferred