Company: Oak Street Health

Title: Senior Program Director, Outreach

Location: Chicago, IL, travel up to 50%

Role Description

The Senior Program Director, Outreach is foundational to Oak Street Health’s success on new patient acquisition, assisting in training and onboarding new Outreach Leaders, and implementing sales funnel best practices. This role leads the Regional Director of Growth cohort, and ensures cohort engagement and performance.

Core Responsibilities

• Act as the functional expert and Position Leader for the RDG cohort coordinating across regional and Outreach program leaders to align on role priorities and outcomes that the role drives

• Support role hiring and lead onboarding and training coordination for all new RDGs

• Developing and supporting RDGs to provide training, development, coaching and support to outreach leaders i.e. OMs and ODs

• Support creation and maintenance of role-specific content, including, but not limited to role descriptions, field facing role overviews, and key resource folders

• Proactively monitor Outreach metrics across Oak Street Health to support RDGs in prioritizing and successfully executing against organizational goals

• Support and lead the strategizing for continued development and enhancement of Oak Street Health’s outreach executive cohort

• Serve as point person for RDG role administrative details, including job description, pay bands, incentive plans, etc

• Provide regular RDG cohort communication, centrally supported engagement and recognition

• Coordinate closely with the Leadership Development Program team to support recruitment and program refinement

• Other duties as assigned

This position reports to the VP, Outreach Programs.

What we’re looking for

• Experience as Regional Director of Growth at Oak Street Health with a proven track record of cohort mentorship and consistent role performance

• Natural collaborator who is excited to craft workflows alongside program and position leaders

• Engaging and inspiring leader who gains alignment with the team members in their cohort and the other key stakeholders for their position

• Process orientation and skilled in developing and maintaining workflows

• Strong communicator who stays well connected to program owners to remain informed of changes, updates and objectives

• Exceptional critical thinking skills with ability to consider and manage implications of change, and align leaders to achieve outcomes

• Promotes diversity and inclusion within their work and cohort

• Highly organized individual who can keep multiple complex projects moving forward

• Ability to travel up to 50% of the time

• US work authorization

• Someone who embodies being “Oaky”

At Oak Street, Outreach drives both our clinical and economic model and is focused on acquiring new patients to deliver high-quality, cost-effective care.

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits:

• 
  Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health