The Service Ops Nights Coordinator is accountable for handling all Major incidents and escalations. Providing first- and second-line service desk troubleshooting and technical fixes. This is a high visibility role whereby senior leaders and executives rely on solid, clear updates from the team and you will be required to support Major Incidents as an escalation point from the service desk.

Your Role Based within the Service Operations function, the Service Ops Nights Co-ordinator is there to be an escalation point for the Service Desk, specifically coordinating the resolution of highly impacting incidents.
Reporting to the Service Operations Manager who you will use as an escalation point however you will drive your own success both personally and operationally.
Following set processes and procedures to drive the relevant resolver teams and communicate the impact and urgency to the wider business. Supporting all store, home office and distribution centre critical technical issues, facing the unexpected daily.

Communicate with colleagues and third-party vendors on a technical level to assist with resolutions where possible; ensuring tickets and are managed and progressed correctly within the appropriate SLAs. You will make quick decisions on how to move forward during incidents and reduce the impact to Asda

You will support and assist with the Implementation of new systems and new technologies.

Hybrid Working

Work Where it Works. Our hybrid way of working gives you the choice to work where it works. This enables you to complete your daily tasks where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team. We would love to talk to you about this.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched
• 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

If you have any questions, then please email maariyah.akram@asda.co.uk