Stations & Customer Experience Associate Director

Full Time
New York, NY 10018
Posted
Job description

About us

Network Rail Consulting (NRC) is the international consultancy arm of Network Rail – the owner and operator of Britain’s mainline rail system.

Through our consulting services, we have helped many agencies in the US accelerate transformation efforts, make step-changes in major program delivery, and achieve leaps forward in areas such as asset management and maintenance and system integration.

Our work is driven forward by our values: passion, agility, collaboration, and impartiality.

The Opportunity with NRC

Building on our continued success, we are looking for an experienced rail professional to join our team within the North East corridor with a view of this role based in New York. You will work as part of the NRC North America stations team, to lead and assist provision of advisory services to clients on station operations, management of station construction disruption and station developments.

Key Accountabilities

  • Advise clients and provide services related to station operations, in normal and emergency conditions and during construction activities, servicing strategies, passenger flows and intermodal activities.
  • Serves as technical leader and provides technical content for project proposals related to stations and station redevelopment
  • Develop and deliver presentations as part of sales calls, proposal interviews, and in North American meetings
  • Identify consulting opportunities both on sole source and competitive basis related to stations.
  • Work as a key member of the stations team, taking responsibility for project leadership and management where required
  • Work with clients to establish an effective relationship supporting effective delivery, performance measurement and management of change.
  • Identify and implement safety, asset performance, reliability, productivity and efficiency improvement initiatives as applicable to any projects
  • Develop and maintain positive client relationships

Job Skills, Experience & Qualifications

  • Educated to a degree level with relevant professional qualifications
  • In depth understanding of terminal operations and operational interfaces in a railroad or airport environment
  • Outstanding interpersonal and communication skills, both verbally and in writing
  • Ability to work across a multidisciplinary team and establish relationships at all levels
  • Ability to work on own in time critical environment as well as work collaboratively as part of a team
  • Relevant understanding of the economics of station operations and station commercial activity is desirable

For the right person, this role presents a fantastic opportunity to develop their career, joining an established and passionate team, with ambitious plans to grow and share global best practice with local clients. As well as enhancing your career prospects, we provide our people with great benefits such as a competitive remuneration packages, healthcare insurance premiums (100% paid for by us). Generous PTO with flexible and agile working opportunities

Apply

Network Rail Consulting is an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of age, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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