Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected!

That’s what it’s all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities. And we’re just as dedicated to our staff.

With Kwik Fit you’ll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there. Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.

This role is working from home

Reporting to the Senior Stock Assistant the Stock Assistant is responsible for dealing with all telephone and email enquiries and requests from the retail centres and suppliers, providing support in sourcing mechanical parts, securing best available price and meeting SLAs whilst ensuring compliance with appointed suppliers and brands.

The Stock Assistant role is essential in providing an exceptional service through effectively dealing with stock and delivery queries, ensuring returns from the retail centres go back to suppliers, checking supplier invoices against retail centre receipts, accounting for all stock and ensuring each transaction is fully completed satisfactorily.

• Deal with all incoming and outgoing calls and emails from the approx. 730 retail centres and suppliers on a daily basis.
• Liaise with suppliers to ensure smooth operation of the above processes.
• To work with the stock team to ensure overstocks in the retail centres are managed and are at acceptable business levels with the receipt procedures being followed.
• Identify centres which are not adhering to procedures and work with Operations to improve this.
• Record in the appropriate files the call and email details and associated authorisations for mechanical products including comments and outcomes, including updating systems, raising virtual payment cards and processing same day payments as required accurately and efficiently.
• Work with the Buying team to manage and improve performance, compliance to suppliers and brands and returns to suppliers.
• Establish if receiving locations have booked goods into stock -delivery reconciliations.
• Investigate and resolve receiving variances.
• Dealing with general queries and all department calls.
• Performance reporting of all of the above processes.
• Build key internal relationships with centres, Operations and Supply Chain

• Strong customer service skills with the capacity to effectively handle high volume telephone and email correspondence.
• Demonstrable logical and analytical approach, with a good level of numeracy.
• Automotive Parts experience desirable
• Good IT skills with extensive knowledge of Excel and Word.
• Exceptional attention to detail with the capacity to work under pressure.
• Tenacious, organised with the ability to work to tight deadlines and without supervision.
• Excellent written and verbal communication skills.
• Previous stock control / Administration experience .
• Demonstrable team player approach.

Heard the one about hard work being its own reward? That’s true here. But on top of that you'll also benefit from a generous staff discount scheme which also covers a range of companies including supermarkets, mobile phone suppliers and high street restaurants to name a few. On successful completion of your probation you'll be eligible to join the company pension scheme and will benefit from company funded life insurance from day one.

That’s what we mean by ‘you can’t get better’.