• Do you have experience of working in a customer service based role?
• Do you enjoy helping and supporting others?
• Would you like to work with digital services and technology?

Maybe you could come and work with us in the library…

If this sounds interesting and appealing to you, our Library Digital Services team would love to hear from you. If you are someone who loves working with people, if you have experience of working in customer support roles and would like to work more with digital services and technology then working in our Digital Services team at The University of Manchester Library could be the opportunity for you!

The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. Our vast and rich collections (both print and increasingly digital) help us to deliver a world-class library and information service for the University of Manchester. While our primary objective is to meet the learning, teaching and research needs of University members, we are also fully committed to widening access to our services to individual researchers, local schools and others in the regional community.

Our Digital Support Services team work in a proactive, fast paced customer service based environment, providing digital support to a wide range of people and technology across a number of library sites. As well as working directly with customers and library digital technology, we provide support in-person, through online chat and through other service management systems so a strong customer focus is essential.

We are looking for two people to join our team in the role of Student Digital Support Assistant. If you would like find out more about the role, speak with one of the team or ask any questions you may have, please contact us via the email address below.

If you would like to apply for the role, please find job description and application details below.

As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area.

The University operates a hybrid working framework and discussions about how this specific role fits within that framework will take place during interviews. Blended working arrangements may be considered

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: : Martin O'Dwyer

Email: Martin.ODwyer@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.