About us:

Established in 1950, Club Med are the pioneers of premium all-inclusive holidays. Club Med has been continuously innovating over the last 60 years and now offers close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

Its success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.

To achieve this goal Club Med relies on the hard work and expertise of their staff, the G.Os ( "Gentils Organisateurs", French for Kind Organisers).

The role:

Develop sales by ensuring, for all sales channels, pre-departure sales fluidity & customer satisfaction, support Call Centre by completing transportation requests and ticketing

Mission :

Supporting the Call Center by completing transportation and back office requests by administration of Amadeus and the in-house reservation systems

• Effectively completing all transportation requests within 4 hours (wherever possible)

• Finding the best flights and pricings for the client in line with their needs

• Supporting the call centre and clients with any changes to their flights

• Issuing / reissuing tickets, amend file when needed on changes

• Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues

• Completing scheduled changes and informing the customer

• Check no-shows and cancellations

• Deal with ADM’s, ACM’s and other BSP requirements

• Accurately programming flights into the in-house reservation system

• Proactively looking out for any potential issues that would affect flights (weather, political situations)

• Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

Support the sales team and contribution towards the development of the Country’s sales

• Ensure the best possible level of service for our customers before departure

• Adapt to the trends of the business and take Sales calls when requested

• Participate in helping the sales team gain experience.

• Give immediate detailed feedback if a tool is missing information, not working or incorrect (IP, WIPI, CxO, Iyzico, Club Med Pos or the Clubmed.com). Identify subjects that slow down sales and propose solutions (tools, updates, improvements, procedures, etc…)

• Test that promotions are correctly programmed in line with promotion process

Ensure an excellent sales fluidity

• Help find answer and solution to the Sales team /GM’s before or after sale questions max 24 hours (E.g.: resort - service modifications, age changes, derogations, specific product questions)

• Manage RM fluidity issues when a booking is perhaps blocked or on a waiting list in line with RM fluidity process

• Manage special requests that need an additional contact with the resort

• Follow and check daily waiting lists and availabilities for GMs

• Ensure that cancellation and modification fees are understood and respected

Contribute and participate, when requested, in crisis management situations involving our customers (before departure, during their stay upon their return)

• Ensure and act as a link between the Country, fellow countries and the Paris Head office when dealing with crisis situations

• Alert, coordinate, share information and ensure a tracking system is in place in order to follow & measure the impact of the situation

Your profile :

• University graduate and at least 3 years working in ticketing/ travel agency
• Previous experience : Ticketing experience, Sales agent experience, experience as a sales support (experience in an agency)
• Fluency in both written and spoken English is essential
• Excellent phone manner and customer service skills
• Passionate about travel
• Team player
• Self-motivated and well organised all-rounder
• High level on Amadeus

Compensation package :

• 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)

• Birthdays off

• Half day on xmas eve and NYE

• 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)

• Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months

• Private Healthcare insurance

• Pension scheme

• 30% of office commute costs reimbursed each month

• Annual Christmas party and other social events arranged by social committee as well as off-site team building.

• Strong internal mobility and development opportunities

Job Type: Permanent