Purpose of the role This position will support the Trip.com strategic growth aspirations. The successful candidate will primarily work to analyse industry dynamic, to identify market trends and development opportunities by collecting, analysing market/industry data, and to assist in coordinating on the process for customer support team.
Key Responsibilities Competitor Analysis • Regularly track and update the trend of macro-environment (such as policy), industry evolvement, market. • Share evolution and key competitors' movement for existing product lines. • Experience and analyse the accuracy and comprehensiveness of product, as well as the convenience from user’s point of view, to ensure that tourism products are worth the user to trust. • Experience and analyse the service process, develop a professional research plan, and optimize the service process based on the research result to ensure the smoothness and convenience. • Professional approach to collaborating with colleagues across different departments, countries, at all levels, in both distributed and local teams. Results orientated with a bias for action, taking responsibility and owning delivery. • Prepare monthly and quarterly reports. QA Supervisory control • Support internal communication on business performance and strategy for senior management. • Perform other duties as required.

Essential • Proficiency in communicating user research findings with cross-functional partners to drive impact. • Advanced analytical skills, logical thinking, and attention to details. • Strong initiative and result orientation. Ability to work independently and to initiate clear courses of actions. • Excellent verbal and written communication skills in English. Desired • 3+ years of relevant work experience within User Experience, OTA industry or outsourcing call centre industry is. • Project management experience would be an advantage. • Working experience in European countries and proficiency in any European languages like German/Italian/Spanish or French would be a plus.