Job description
A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.
16 hours per week
Saturday 08.30am-5.30pm
Sunday 8am-5pm
The Role
- Screen initial calls and determine customer requirements.
- Input details on the system, ask questions to ensure accurate information is obtained from the caller.
- Attempt to resolve customer queries over the phone through the trouble shooting process.
- If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
- Process email enquiries including handling complaints, answering enquiries and prioritising issues.
- Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.
The Person
- Experience working in a high call volume environment or call centre.
- Strong customer service skills and ability to answer queries concisely via the telephone and email.
- Ability to work under pressure and handle challenging situations.
- Attention to detail and strong data entry skills.
- Excellent communication and listening skills.
- Confident user of Microsoft Office applications.
- Flexible approach to work (occasional bank holiday cover).
- Hybrid working available.
Salary: £9,600 per annum (16 hours per week) + Pension + Life Assurance + EAP + other company benefits.
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