Job description

Core Responsibilities:

• Greet and welcome patients
• Answer all incoming calls and redirect them or take messages as appropriate
• Schedule new patient appointments, send new patient packets, and input patient records and images
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward patient communications
• Monitor office supplies
• Scan records into patient charts
• Take up other duties as assigned
• Some lifting, long periods of sitting at a desk and computer use required

Knowledge of computer and relevant software applications:

• knowledge of OMS Vision, Dolphin Imaging, or other EHR helpful but not necessary
• working knowledge of MS Office products
• knowledge of general administrative and clerical procedures
• working knowledge of healthcare insurance preferred

Education and Experience high school diploma knowledge of medical terminology, procedures and diagnosis

Key Competencies and Skills

Communication skills are a must for this position. You must:

• be able to listen effectively and express oneself in a clear and articulate manner information collection and management - able to collect, organize and monitor data efficiently
• plan and organize - be able to multi-task, prioritize and schedule tasks and activities
• attention to detail - able to produce accurate and high quality work through concern for all areas involved
• provide excellent customer service - be able to develop good customer relationships with a focus on achieving customer satisfaction
• possess adaptability - be able to adjust approach to meet changing demands and situations including dealing with diverse people
• maintain confidentiality - be able to maintain confidentiality and adhere to ethical standards and HIPAA laws

Desired skills:

• experience in an oral surgery or orthodontic office preferred
• some dental assisting experience desired

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)
• Dental receptionist: 1 year (Preferred)

Work Location: In person

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