Home Broadband Technical Customer Service Adviser

Location: Permanent work from home opportunity

Salary: £23,810.00 basic salary + £3,750 OTE bonus

Hours: 37.5 contracted hours per week. This is a shift-based role and will require you to be flexible and available to work Monday to Sunday, between 8am – 8pm

Say goodbye to the daily commute and hello to a full-time contract and bonus opportunities. We will support you in setting up your home office and provide you with all the training and learning opportunities to enable you to be at your best.

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

.

What will you be doing?

There’s a huge difference between simply doing your job and going above and beyond. Our Technical Advisers have a genuine desire to find solutions to customer problems, articulating these over the phone in a clear, concise and engaging way. Providing great customer service is about listening to people and picking up on the small details that help you really understand their needs. In return, you’ll be rewarded with a career where you’re listened to and given every opportunity to progress.

We are looking for action orientated and flexible problem solvers to assist customers with broadband queries. You’ll be responding to technical challenges customers might have through a variety of communication channels, always supporting them to get the best out of their Vodafone products and services. You’ll also be talking to customers about any offers they might be interested in and referring them to other specialist teams if required.

Who are we looking for?

To be successful in this role we’d love you to have the following skills and experience:

• 
  Excellent communication and listening skills
• Empathy and ability to build rapport quickly
• Positivity and resilience
• Quick learner with a passion for technology
• Confidence using computer systems
• Adaptable to change in a fast-paced environment
• Identify opportunities to increase customer loyalty via additional products
• Must have customer service experience
• Technical customer service experience in a contact centre environment is desirable

.

Remote working requirements:

In order to be successful in this home based role there are some minimum requirements that you would need to commit to:

• 
  Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:
• Min Download speed 10Mbps, Min Upload Speed 5Mbps
• Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection.
• You will need a desk and suitable chair to work from comfortably and professionally.
• You will be provided with a laptop and headset.

.

What’s in it for you?

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Vodafone UK’s homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborate and simply connect. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.