Job description

BANK CUSTOMER SERVICE REPRESENTATIVE | REMOTE ROLE

We are looking a strong candidate with many years experience in Call Cener as a Bank Customer Service to start immediately with a bank corporation.

NOTE: 100% REMOTE SCHEDULE

• Salary: $20.00 per hour
• Duration: Temp To Perm Role
• Location: North Carolina, USA

JOB SUMMARY:

Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams' objectives

JOB REQUIEREMENTS:

• High School Diploma completed
• 2-3 years experience in Call Center and Customer Service. Preferably banking/financial background experience
• Excellent communication skills
• Technology savy
• MS Office knowledge
• Must be able to work fully remote
• Must be able to work shift: 11:30AM-08:00PM (EST Time)

Job Types: Contract, Temporary

Salary: $20.00 per hour

Application Question(s):

• Are you located at North Carolina?
• Are you working permanently?
• Are you able to work shift 11:00AM- 08:00PM (EST Time)?

Work Location: Remote

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