Our rapidly growing Agency is actively looking for a

Patient Access Representative

(Part-Time or Full-Time option available)

The Patient Access Representative team will work together to provide direction of services needed, meeting directly with clients and their families, working with an array of financial situations and special requirements. This function involves extensive use of the electronic health record with data entry accuracy. Each member of the team will assist one another in order for the team to function as a whole. This position requires the ability to communicate clearly, in a friendly manner, providing an in-depth knowledge of programs, services, and financial information with a wide-variety of both internal and external customers.

Essential Job Responsibilities:

• Welcomes clients and visitors in person or on the telephone, and answering or referring inquiries.
• Serves clients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Optimizes clients’ satisfaction, provider time, and treatment by scheduling appointments in person or by telemedicine.
• Keeps client appointments on schedule by notifying provider of client’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts clients by anticipating clients’ anxieties, answering clients’ questions, and maintaining the reception area.
• Ensures availability of treatment and referral information by filing and retrieving client records.
• Maintains client accounts by completing signatures and screeners, obtaining, recording, and updating personal, insurance and financial information.
• Assists in the revenue management cycle by recording/updating financial information and collecting client co-pays/service charges.

• Minimum requirement includes a minimum of High School Diploma or G.E.D. with similar work experience
• Excellent verbal communication skills.
• Ability to ensure confidentiality.
• Demonstrated proficiency with Microsoft Word, Excel, etc. and general office equipment.
• Well organized, enthusiastic, energetic and highly motivated.
• Proof of valid driver’s license and current/adequate vehicle insurance coverage.
• Must pass criminal background study through DHS NetStudy 2.0.
• Valid driver's license and insurable under agency's automobile insurance policy.
• Access to personal vehicle, and the ability and willingness to use the vehicle in carrying out position responsibilities, including travel within the service area and to other areas for workshops or as part of job duties.

We want to add people to our team who have a passion and purpose of living out our mission to promote wellbeing and instill hope. Members of our team enjoy a collaborative environment, a competitive benefit package, support to learn and grow, and an opportunity to do meaningful work and empower individuals who trust us with their care.

Alluma is committed to providing a competitive benefit package for you and your family.

All full-time employees enjoy the following benefits:

• Comprehensive health insurance plan
• 401k with up to 5% agency match
• Long-term disability and term life insurance
• Generous vacation policy starting with three weeks for all full-time employees
• Performance-based raise structure with the opportunity for annual raises