• Have you got a minimum 2 years' experience within a call center environment
• Are you able to work in a fast paced environment?

About Our Client

Mu client are a global insurance company

Job Description

• Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
• Identify the nature of the callers needs through effective questioning and listening.
• Create case files capturing all relevant information accurately and provide a synopsis of each situation.
• Provide advice to customers and assist them through the insurance claim process.
• Confirm insurance eligibility of each claimant and ensure all data is captured accurately.
• Notify the client/claims handler/underwriter of all cases where applicable.
• Utilise the correct resources and provide the most appropriate and cost effective solutions in line with company and client policies and procedures.
• Ensure accurate reserves and costs are added to all case files.
• Obtain information from third parties in order to expedite the claims assessment process.
• Communicate with all parties on a regular basis and monitor all aspects of the assistance to help facilitate case progression.
• Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.
• Where applicable, escalate urgent matters to Senior Coordinators, Team Leaders and Operations Managers as appropriate.
• Ensure high risk and high profile cases are notified to the Team Leader or Operations Manager immediately.
• Keep up to date with business knowledge and all aspects of service requirements.
• Share experience, knowledge and expertise with colleagues, both in the department and throughout the company, to ensure the best service is delivered at all times.

The Successful Applicant

• minimum 2 years' experience within a call centre environment
• Ideally to have worked within insurance

What's on Offer

• Very competitive salary
• Remote working
• Progression