The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and our newest addition AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our Product Management team as a Senior UX Designer.

Responsibilities

• Participate on a cross-functional team(s) to help define experience solutions
• collaborating with product managers, creative and copy, engineering, QA, analytics, and partner team members.
• Collaborate with team members to help conceptualize and define experiences through sketching, storyboarding, prototyping, information modeling and other methods.
• Develop lo-fi and high-fidelity prototypes for customer and business evaluation.
• Create design deliverables to effectively communicate detailed experience requirements and interaction behaviors for customer and associate experiences, across all devices.
• Develop and maintain detailed user-interface specifications and documentation.
• Effectively communicate design solutions to cross-functional senior leadership.
• Remain up to date on current and emerging user experience design trends.
• Work with Business Intelligence teams to develop and update user journey/experience maps, personas, and empathy maps that can be used to drive UX and product enhancements.
• Ensure the customer is at the center of all experience and design.
• Facilitate and participate in, Design Thinking workshop.
• Participate in, and potentially lead workshop sessions.
• Conduct user discovery (site visits, concept reviews, observations, etc.) throughout the solution design/definition and development life-cycles
• Review/QA work prior to deployment to ensure original designs were implemented correctly, that it still meets the required objectives and meets the high standards.
• Turn broad, conceptual ideas into world-class experiences.
• Own the full design process, from early product discovery and ideation to final pixel-tweaking with engineers.
• Design flows that are intuitive, elegant and provide value for our team members while accounting for a variety of scenarios.
• Gracefully articulate and defend design decisions to peers and leaders.

Product Experience Methodologies

• Contribute to Aspen Dental's overall product experience practice maturity. This includes creating processes and developing tools and templates that can be applied to Aspen Dental eco system.
• Support the creation, governance, and maintenance of interaction, usability, and accessibility standards and pattern library components.
• Utilize and contribute to a design pattern library.